Front Desk Administrator at ABNB Federal Credit Union – Chesapeake, Virginia

ABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package, which features affordable medical, dental, and vision plans to support your well-being and future growth in addition to:

• Paid time off that begins accruing on your first day
• Enjoy 11 paid federal holidays each year, giving you more time to relax and recharge
• 401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
• Company-paid short-term, long-term disability, and employee life and AD&D coverage
• A tuition reimbursement benefit which reflects our investment in your future
• Competitive pay along with opportunities for annual raises and promotions
• Paid community involvement opportunities offer rewarding chances to network, make a positive impact, and get involved in meaningful local initiatives
• A supportive environment which fosters an employee-centric workplace where growth and member relationships are prioritized

The Front Desk Administrator role is to greet and assist members and visitors in a professional manner which represents ABNB Federal Credit Union core values. To ensure the daily mail is sorted and disbursed, to process check deposits and payments received to member's accounts.

Key Responsibilities

• Greets and assists all members, vendors, and visitors to the credit union in a polite and professional manner. Communicates with departments to advise of members, vendors, and visitors.
• Oversees the mailroom, ensuring all incoming and outgoing mail is delivered/picked up on a daily basis. Tracks, sorts, and distributes all incoming packages/mail ensuring they get to the appropriate department and/or employee each day.
• Process all incoming mail in relation to member accounts, such as deposits and loan payments, each day with accuracy and efficiency.
• Follows all security procedures and policies to ensure the front desk and its surrounding area remains secure and in compliance at all times.
• Performs ad hoc operational and administrative support activities as needed, including research, project assistance, system access coordination, and ticket/request submission.
• Keeps management informed of activities and significant concerns and makes recommendations for improvements.
• Performs other job-related duties as assigned.

• Education: A high school education or GED.
• Experience: One month to twelve months of similar or related experience.
• Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
• Other Skills: 1. Possess interpersonal skills to communicate effectively with members and employees in person, via electronic sources, and by telephone. 2. Ability to operate office equipment such as a PC with speed and accuracy. 3. Experience with Microsoft 365 Product Suite to include Teams, Outlook, SharePoint, Word, Excel, and PowerPoint.
• Physical Requirements: Physical qualifications require being able to sit at a computer and other office related equipment for extended periods of time and to be able to lift/carry up to 15 pounds.
• Work Environment: In Office

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, marital status, pregnancy, disability, or protected veterans’ status.