Retail Shift Supervisor at The Norfolk Companies – Mattapan, Massachusetts

Norfolk Hardware & Home Center is an icon in Boston committed to providing our customers with exceptional service since 1934. We provide a wide range of quality products and services to our community. We are seeking a dedicated and responsible Shift Supervisor to join our team.

Position Summary:

As a Key Holder, you will play a vital role in managing our store operations. You will be responsible for supervising floor staff, ensuring customer satisfaction, and maintaining a safe and organized store environment.

Key Responsibilities:

• Team Leadership: Oversee and motivate a team of floor staff to achieve sales goals and provide excellent customer service.
• Customer Service: Resolve customer inquiries and complaints promptly and effectively. Ensure that customers have a positive shopping experience.
• Store Operations: Working closely with Store Management, you will assist in daily store operations, including opening and closing procedures, inventory management, and merchandising.
• Training and Development: Mentor and support to floor staff to enhance their skills and knowledge.
• Security and Safety: Maintain a safe and secure store environment by following company policies and procedures.

Qualifications:

• Strong leadership and interpersonal skills
• Excellent customer service orientation
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Retail experience in a home center preferred, but not required

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and advancement
• We offer an awesome work environment (think discounts on all the cool tools you'll ever need!).

If you are a dedicated and motivated individual who is passionate about providing exceptional customer service, we encourage you to apply.

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