Service Technician 3 at Easton Select Group – Bolton, Massachusetts

Easton Select Group is a leader in the construction, installation, retail, and service of in-ground swimming pools and backyard environments. We proudly serve residential and commercial customers with a commitment to quality workmanship, safety, and exceptional customer service.

The Service Technician III (Senior Technician) is a highly skilled field professional responsible for advanced diagnostics, complex repairs, system upgrades, and leadership within the Service Department. This role serves as the technical expert in the field and plays a key role in mentoring technicians, improving service standards, and supporting operational efficiency.

Service Technician III team members operate with minimal supervision, manage high-level service calls, and contribute to training, quality control, and revenue growth initiatives.

• Perform advanced diagnostics and complex repairs on pool systems

• Troubleshoot and repair pumps, heaters, filters, automation systems, plumbing, and electrical components

• Diagnose leak detection and structural issues

• Complete equipment installations and system upgrades

• Manage high-priority or escalated service calls

• Oversee and support Service Technician I and II team members in the field

• Provide hands-on training and mentorship to developing technicians

• Ensure adherence to safety, compliance, and quality standards

• Identify revenue opportunities including equipment replacements and service upgrades

• Maintain detailed documentation, estimates, and service reports

• Support leadership with workflow improvements and operational feedback

Minimum Requirements:

• High school diploma or equivalent

• Valid driver’s license with clean driving record

• 4+ years of pool service or related mechanical experience

• Advanced troubleshooting and repair expertise

• Strong understanding of plumbing and basic electrical systems

• Ability to lift 50–75 lbs

• Ability to work outdoors in varying weather conditions

Preferred:

• Certified Pool Operator (CPO) or equivalent certification

• Experience with automation systems and advanced pool controls

• Experience training or leading technicians

• Strong customer-facing communication skills

• Advanced water chemistry knowledge

• Electrical troubleshooting (low voltage & system controls)

• Plumbing and leak diagnostics

• Heater and automation repair

• Equipment installation and system retrofits

• Route efficiency and service optimization

What We Offer

• 9 paid holidays
• Paid vacation and sick time
• Employer-matched 401(k)
• Employer-paid life insurance
• Optional supplemental life insurance
• Medical, dental, and vision insurance plans

Equal Opportunity Employer Statement

We are proud to be an Equal Opportunity Employer and are committed to fostering a diverse, equitable, and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic.