Golf Cart Attendant at The Resort at Glade Springs – Daniels, West Virginia

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts, as well as access to our fitness center and indoor pool!

About the Role:

The Golf Cart Attendant plays a vital role in ensuring a seamless and enjoyable experience for golf course patrons by managing the availability, cleanliness, and operation of golf carts. This position requires attentiveness to customer needs, maintaining safety standards, and performing routine maintenance checks on the carts. The attendant is responsible for organizing the carts efficiently to support smooth course flow and timely tee-offs. Additionally, the role involves handling transactions related to cart rentals, requiring accurate computation of rates and adherence to established procedures. Ultimately, the Golf Cart Attendant contributes to the overall reputation and operational success of the golf facility by providing reliable and courteous service.

Minimum Qualifications:

• Ability to compute rates accurately and handle monetary transactions.
• Physical capability to lift and carry heavy weights safely.
• Basic understanding of weight measurement and unit division.
• Experience or ability to deal with standardized situations and follow established procedures.
• Reliable attendance and punctuality.

Preferred Qualifications:

• Previous experience working in a golf course or recreational facility environment.
• Familiarity with golf cart operation and maintenance.
• Ability to climb ladders safely for cart storage or maintenance tasks.
• Basic skills in drawing and interpreting bar graphs for reporting purposes.
• Strong interpersonal and communication skills.

Responsibilities:

• Assist customers with golf cart rentals, including explaining rental rates and policies clearly and accurately.
• Perform daily inspections and basic maintenance of golf carts to ensure safety and functionality.
• Organize and park golf carts in designated areas to facilitate efficient course operations.
• Lift and carry golf bags and other equipment as needed to assist patrons.
• Maintain cleanliness and orderliness of the cart storage and staging areas.
• Record and report any damages or issues with golf carts promptly to management.
• Provide courteous and professional customer service, addressing patron inquiries and requests.
• Ensure regular and reliable attendance to support consistent operational coverage.

Skills:

The required skills are essential for daily operations, such as computing rental rates accurately to ensure correct billing and customer satisfaction. Physical skills like lifting and carrying heavy weights are frequently used when assisting patrons with their golf bags and equipment. The ability to divide units of measure and understand weight measurement supports proper handling and maintenance of carts and equipment. Dealing with standardized situations ensures that the attendant can follow protocols consistently, maintaining safety and operational efficiency. Preferred skills, such as climbing ladders and interpreting bar graphs, enhance the attendant's ability to perform maintenance tasks and contribute to reporting and operational improvements.