Nightlife Supervisor at Nubeluz NYC – New York, New York

Job Title: Nightlife Supervisor

Reports To: General Manager

Department: Operations - FOH

Employment Type: Hourly, Non-Exempt

Pay Rate: $28.00 - 32.00 per hour, based on experience

About José Andrés Group

José Andrés Group (JAG) is a hospitality company led by Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven culture. Our teams bring world-class food and warm hospitality to life across acclaimed concepts worldwide.

Position Summary:

At Nubeluz, the Nightlife Supervisor is a visible leader on the floor who helps set the tone for the guest experience from the first interaction to the last. This role requires a strong sense of hospitality, confident floor presence, and the ability to lead a team in a fast-paced, luxury nightlife environment. The ideal candidate understands how to deliver warm, polished, and intuitive service aligned with Forbes-level standards, while maintaining control of flow, communication, and team execution.

Key Responsibilities:

• Demonstrate a genuine passion for hospitality, guest engagement, and creating memorable experiences
• Lead by example in a high-volume, upscale nightlife environment with professionalism, energy, and composure
• Maintain a strong and polished presence at the door, in the hotel lobby, and throughout the floor
• Support a service culture rooted in warmth, precision, anticipation of guest needs, and attention to detail
• Supervise and support the host team to ensure smooth execution of reservations, pacing, seating flow, and guest arrivals
• Train current and new team members according to JAG training guidelines and Nubeluz service expectations
• Uphold Forbes-style standards in guest recognition, communication, presentation, and overall hospitality delivery
• Guide guests through the menu with confidence, demonstrating strong knowledge of food, cocktails, wine, spirits, and non-alcoholic offerings
• Ensure reservation notes are reviewed and clearly communicated, especially for VIPs, hotel guests, allergens, celebrations, and special requests
• Oversee opening, service, and closing responsibilities, while confidently delegating tasks to the host team
• Maintain cleanliness, organization, and presentation of the host stand, coat check, entry areas, and surrounding guest touchpoints
• Assist in coordinating special activations, events, and building-wide programming, including Tour de José and other José Andrés Group experiences
• Help manage the rhythm of service by balancing reservations, walk-ins, bar traffic, and high-demand periods such as Golden Hour and late night
• Act as a point of support for service recovery, guest concerns, and team communication during shifts
• Promote clear, calm, and consistent communication between the host team, management, service team, and hotel partners
• Strong understanding of luxury guest engagement and personalized service
• Confidence managing high-profile guests, VIP arrivals, and complex reservation flow
• Ability to read the room and adapt tone, pacing, and service style based on business levels and guest needs
• Interest in nightlife hospitality, rooftop culture, and beverage-forward service
• A natural sense of ownership, accountability, and pride in maintaining high standards
• Actively supports in day to day service as needed on the floor

Job Requirement

• Open availability is required, with a minimum of 3 days per week, including nights, weekends, and holidays
• Flexibility to work peak business periods, including sunset service, late-night shifts, and special events
• 1–2 years of experience in a full-service, high-volume restaurant, rooftop, lounge, nightlife, or luxury hospitality environment in a host, maitre d’, or supervisory role
• Strong leadership presence with the ability to coach, direct, and motivate a front door team in real time
• Excellent communication skills with the ability to build trust and maintain strong relationships with guests, colleagues, and hotel partners
• Ability to remain calm, gracious, and solutions-oriented under pressure
• Strong work ethic and a desire to grow within a hospitality-driven leadership culture
• Working knowledge of food, classic cocktails, wine, beer, and spirits; elevated beverage knowledge strongly preferred
• Ability to carry beverages on a tray when escorting guests, when needed
• Ability to lift and carry up to 40 lbs. when necessary
• Experience using POS and reservation systems; proficiency with Resy and/or OpenTable strongly preferred
• Professional appearance and polished business attire required, aligned with luxury hospitality standards
• Hospitality, culinary, or beverage certifications are a plus

In Return, We Offer You

• Competitive compensation and performance-based bonus opportunities
• Comprehensive health & wellness benefits
• Retirement savings plans
• Employee dining discounts
• Growth in a values-driven, award-winning hospitality group

Equal Opportunity Employer

José Andrés Group is an Equal Opportunity Employer and participates in the federal E-Verify Program