Website Creation & Support Specialist (AI Website Builder) at Supportninja

What does a day in the life as a Website Creation & Support Specialist look like?

• Build small business websites using AI website builders and natural language prompts
• Generate website copy, layouts, and structure using prompting tools
• Customize websites based on customer information and preferences
• Make updates and revisions to existing websites (text, images, layout adjustments)
• Implement requested changes from customers in a timely manner
• Maintain consistency across pages and ensure websites are fully functional
• Review newly created websites to ensure quality, accuracy, and usability
• Check for formatting issues, broken links, incorrect information, and layout problems
• Apply basic design judgment to ensure the site looks professional and polished
• Interact with customers via email to gather information or clarify requests
• Provide updates on website progress and confirm changes
• Maintain professional and clear communication
• Track tasks and requests across multiple websites simultaneously
• Follow internal processes and documentation for website creation workflows
• Flag issues or unclear requests to the internal team when needed

What are the required qualifications for a Website Creation & Support Specialist?

• Experience: Minimum 1–2 years of experience in Website Specialist/Support, Web Content Management, Technical Support or other relevant role.
• Web Literacy: Familiarity with navigating backend website environments and understanding basic web elements (HTML/CSS knowledge is a plus but not mandatory).
• Prompt Engineering: Ability to write clear, iterative natural language prompts to achieve specific structural and aesthetic results.
• Productivity Standards: Proven ability to meet strict daily quotas/KPIs without compromising data integrity
• Attention to Detail: High accuracy in identifying discrepancies across large datasets or multiple web pages.
• Commitment: Ability to commit to an initial 6-month engagement with a mindset for long-term growth as the team expands.
• Excellent attention to detail
• Strong organizational skills and ability to manage multiple tasks
• Clear and professional written communication (email)
• Ability to follow structured workflows and instructions
• Highly coachable and comfortable receiving feedback
  
  

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja! Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/pyDy9Vh-F2Q52NVWZAcOL

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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