Registration Representative, Central Registration Marlborough Full-Time Days at UMass Memorial Health – Marlborough, Massachusetts

Position Title: Registration Representative, Central Registration Marlborough Full-Time Days

Location: Marlborough, MA

Time Type: Full time

Remote Type: On-site (100% Onsite)

Job Category: Finance

Job Family: Revenue Cycle

Job Type: Regular

Req ID: R26102854

Description:

Are you a current UMass Memorial Health caregiver? Apply now through Workday.

Exemption Status:
Non-Exempt

Hiring Range:
$17.69 - $28.01
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.

Schedule Details:
Holidays - Every Other Holiday, Monday through Friday, Saturday

Scheduled Hours:
6:15am-2:45pm, 40hrs Days

Shift:
1 - Day Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
10021 - 5662 Op Registration

Union:
SHARE Marlborough

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

UMass Memorial-Marlborough Hospital strives to be the community hospital of choice for patients and the workplace of choice for health care professionals and physicians.

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration and basic scheduling skill.

Major Responsibilities:

• Enter Lab, Radiology and basic ancillary service appointments to schedules. Schedules patients for treatment and services for multiple providers at multiple campuses.
• Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information, as well as obtains prior insurance referrals and authorizations. Collects patient liabilities prior to or on the date of service, as appropriate.
• Arranges a variety of associated tests, procedures, and/or ancillary services according to established guidelines and specific criteria.
• Prioritizes visits and services in a manner that will foster more efficient utilization of physician’s clinical staff, and patient’s time, as well as equipment and facilities.
• Obtains and enters into the computer-based patient registration/scheduling system, demographic, insurance and other related patient information.
• Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.
• Telephones and/or notifies patient of appointment times. Provides patient with standard information regarding their personal preparation for scheduled procedures and services.
• Mails patient information packets to patients.
• Transcription of paper orders when applicable.
• Assesses patients’ financial needs and directs accordingly to financial counseling, and refers to appropriate person or area.
• Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, etc.
• Maintains accurate and timely records, logs, charges, files and related information as required.
• Collection of patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service.
• Obtains patient and witness signatures for all paperwork, including but not limited to Consent to Treat, HIPAA, Privacy, Medicare Rights, Important Message for Medicare, Patient Rights, etc.
• Reviews work queues to ensure accurate and timely billing.
• Monitors and maintains Patient Access and Revenue Cycle Work queues.
• Maintains scheduling and/or registration accuracy rate of 97% or above.
• Hours may vary depending on the operational need. Primarily Mon-Friday 6:15am-2:45pm, and also will work/cover 1-2 shifts on Saturdays. Shifts can vary between a (6:15am-6:00pm) must be able to work any shifts during that time and rotate start time when necessary. This position will also cross-train in the ED. Must be available to cover any of the following shifts below.
  7:30am-4:00pm
  9:30am-6:00pm

Position Qualifications:

License/Certification/Education:

Required:

• High School Diploma Required.

Preferred:

• Associate or Bachelor’s Degree in Business or Healthcare related field preferred.

The position requires working several holidays—potentially every other holiday—and availability at least one or two Saturdays per month 7:00am-3:00pm, as needed. During the initial 5–6 weeks, candidates must be available to train on both first and second shifts. EPIC training will take place in Worcester for the first two weeks, from 8:00 AM to 4:00 PM.

This role is primarily scheduled for 6:00 AM to 2:30 PM, but flexibility is essential to support other Central Registration shifts, including 7:00 AM to 4:30 PM and 9:30 AM to 6:00 PM Monday through Friday, based on departmental needs. Work hours may vary slightly depending on operational needs.

Prior EPIC experience is preferred.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.

About Us:

At UMass Memorial Health, everyone is a caregiver. No matter their responsibilities or title, every employee or "caregiver" fills an important role for our patients and their families every day. Who is a caregiver? It's not just the person who delivers the care. It's all the people who make it work ... and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.