Concierge at CARABETTA COMPANIES – Malden, Massachusetts

Concierge
Full Time | Malden, MA
Salary Range: $20.00 – $25.00 per hour, DOE
Schedule: Monday–Friday, 4:00 PM–12:30 AM

Carabetta Management is seeking a courteous, reliable, and service-oriented Concierge to support our residential community in Malden, MA. The Concierge serves as the first point of contact for residents, guests, and vendors, providing exceptional customer service while ensuring a safe, welcoming, and professional environment.

Responsibilities
Responsibilities include but are not limited to:

• Greeting residents, guests, and visitors in a professional and friendly manner

• Monitor building access and ensure proper sign-in procedures are followed

• Answer phone calls, respond to inquiries, and provide accurate information

• Assist residents with general requests, packages, deliveries, and building amenities

• Coordinate visitor access and communicate with property management as needed

• Maintain awareness of building activities and report concerns to management

• Monitor common areas and lobby to ensure cleanliness, order, and safety

• Log incidents, deliveries, and service requests accurately

• Enforce building policies and procedures in a professional and respectful manner

• Collaborate with property management, security, and maintenance teams

Qualifications

• High school diploma or equivalent.

• Prior experience in concierge, front desk, customer service, hospitality, or security preferred.

• Strong customer service and interpersonal skills.

• Professional appearance and demeanor.

• Ability to communicate clearly and effectively in English.

• Basic computer skills (email, data entry, and recordkeeping).

• Ability to remain calm, courteous, and professional in all situations.

• Ability to work independently and follow established procedure.

• Experience working in residential buildings, hotels, or luxury communities.

• Familiarity with access control systems or visitor management systems.

• Ability to stand or sit for extended periods.

• Ability to lift up to 25 lbs as needed.

• Willingness to work flexible schedules, including evenings, weekends, and holidays.

At The Carabetta Companies, we hold ourselves to high standards and seek team members who share our commitment to excellence. When you join us, you become part of a motivated, hard-working group of professionals—our Carabetta “extended family.”

Be the welcoming face of our community—apply today to make a lasting first impression.