Serenity Full-Time Patient Care Coordinator - Front Desk | No Nights, On-Call or Weekends! at Capitol Pain Institute – Munster, Indiana

CPIhealth is a multidisciplinary team dedicated to providing compassionate and comprehensive care to individuals experiencing chronic pain. With state-of-the-art facilities, advanced technology, and a collaborative environment, we offer a platform for healthcare providers to excel in their specialties while making a profound difference in the lives of those we serve.

As you consider your next career move, we invite you to join us in redefining pain management through innovation, expertise, and a commitment to improving patient outcomes. Together, we can shape the future of healthcare and positively impact countless lives.

We have an immediate need for a dependable and experienced individual to join our medical team as a Patient Care Coordinator - Front Desk for our ASC based in Munster, IN.

Responsibilities

• Serves patients by greeting and helping fill out registration paperwork upon check in.
• Schedule patients into ECW for procedures as received from other facilities, and coordinate with other facilities to maintain schedule for multiple providers.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Manage patient accounts by verifying insurance, updating personal and financial information at each visit, confirming eligibility and benefits, and securing required pre-certifications and authorizations for scheduled procedures.
• Create charts and schedules for each procedure day (includes labels, nursing packets and insurance information).
• Provide information concerning outstanding patient balances and collect outstanding funds.
• Collect co-pays and create patient receipts.
• Apply appropriate customer service skills and proactive communication when dealing with patients. Speaks clearly and in a mature, professional manner.
• Answer a multi-line telephone and route callers to the appropriate person.
• Maintain the patient waiting area.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing all needs on the weekly order sheet and scheduling equipment service and repairs.
• Demonstrate CPIhealth values with every encounter: Patient Centered, nurturing, teamwork, integrity, and innovation.
• Provides clear explanations of appropriate patient-related policies and always maintains safety and dignity of patients.
• Ensure all vendors/visitors sign-in and wear appropriate identification.
• Responsible for incoming cash, checks and credit card receipts until balanced and deposited by manager/designee.
• When needed, open and sort all office mail.
• Scanning paper records/charts received to appropriate patient’s chart in EMR and maintaining said records.
• Contributes to team effort by accomplishing related results as needed.
• Performs other duties as assigned to support the mission, values, and strategies of CPIhealth.

This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and the employee. The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification and are subject to change as the employer's needs and the job change.

• High School diploma or equivalent.
• Recent front desk experience in a medical setting.
• BLS certified a plus.
• Knowledge of medical terminology and medical environment a plus.
• Knowledge of insurance a plus.
• Exceptional customer service skills.
• Ability to multi-task, problem solve, and prioritize tasks based on urgency.
• Friendly, positive and professional demeanor.
• Ability to work cooperatively and communicate effectively with others.
• Flexibility, promptness, and desire to be a team player.
• Excellent organizational, oral, and written communication skills.
• Exceptional attention to detail with emphasis on accuracy and efficiency.

Pay rate: $16 - $18 per hour, depending on experience

Schedule: Full time, 40 hours per week

Comprehensive Benefits plan including:

• Medical, Dental, Vision insurance

• Paid Time Off (accrued)

• Flexible Spending Account for Health & Dependent Care

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long-Term Disability

• 401(k) with matching