Java House Shift Manager at Heartland F P G – West Lafayette, Indiana

JAVA HOUSE SHIFT MANAGER - LAFAYETTE/WEST LAFAYETTE AREA

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

• Part-time & Full-time
• Location: ABE, Hi-Vine, and Meijer Court
• Pay: $13/hour + Tips 
• Job Type: Non-Exempt

HIGHLIGHTS/OPPORTUNITIES

• In-depth training and development program
• Discount on Java House coffee and other items
• Coffee on us while on shift
• Accrued PTO
• Upward mobility at a growing company
• Internship opportunities

PRIMARY RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

• Craft coffee, tea, or food items based on customer order
• Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers

• Assist in handle escalated customer interactions
• Provide an energetic and uplifting experience for team and customers
• Educate and inform customers of differences between roasts, types of coffee, and other product
• Operate and manage cash register and card payment systems
• Effectively communicate with coworkers and customers
• Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
• Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
• Complaint resolution – handling guest feedback in a productive and positive way
• Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
• Upholding Java House policies and procedures
• Inventory Management 
• Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)

 MINIMUM QUALIFICATIONS:

• Maintain regular attendance
• Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards
• Engage with and understand our customers
• Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to understand and carry out oral and written instructions

• Ability to build relationships
• Strong interpersonal skills
• Ability to work as part of a team 
• Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.