Professional & Technical Writer at Community Behavioral Health. – Philadelphia, Pennsylvania

Position Overview:

The Professional & Technical Writer will be responsible for developing a wide range of documentation for internal and external audiences (including content for digital channels, manuals, provider Bulletins and Notices, and presentations) as well as performing quality reviews, rewrites, and editing. He/she will be able to work collaboratively with SMEs (Subject Matter Experts) to gain subject knowledge (as necessary) and to communicate that knowledge clearly and concisely to a wide range of audiences through written narrative.

Essential Functions:

Serve as a lead writer as assigned on a variety of CBH projects, including initiating an external newsletter and other publications, as well as editing and proofreading.

Develop and implement internal and external materials for CBH Members, Providers, federal and city partners, and stakeholders.

Research, interview, and write content for fact sheets, blogs, newsletters, brochures, flyers, video and podcast scripts, and other materials.

Support internal SMEs with the development and/or revision of written materials targeted to CBH’s Provider community, including procurements, technical standards and guidelines, and internal CBH policies/procedures.

Project manage, write, and edit technical documents including reference and stakeholder manuals.

Write and edit procedural documentation such as user guides.

Write and edit RFPs, RFIs, BRDs, and other procurement-related documents and materials.

Help determine the type of publication that will best serve the project requirements.

Meet with team members, SMEs, and project managers to learn about and document processes.

Research and stay on top of healthcare, insurance, and various industry-related trends.

Assess audience needs and adjust the tone and technical terms used to meet those needs and to ensure understanding.

Help plan writing processes and set timelines and deadlines.

Create and/or work with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding content or processes.

Gather feedback from Members, Providers, team members to improve CBH content, manuals, and other publications.

Assist in creating tutorials to help end-users on applications

Assist in creating and maintaining the information architecture

Position Requirements:

Education: Bachelor’s Degree required in English, Journalism, Communications, or a related field

Technical Writing Certification a plus

Relevant Work Experience: Minimum of 3 years of experience as a writer and/or editor

Experience in healthcare a plus

Experience in documentation management preferred

Proficient in using computer applications associated with producing documents such as: Microsoft Office (Word, Excel

Skills:

Excellent verbal and written communication skills.

Excellent writing and grammatical skills.

Excellent organizational skills and attention to detail.

Ability to present complex data in clear, concise text.

Ability to meet deadlines and to work independently.

Ability to edit and proofread work of colleagues.

Ability to develop working knowledge of behavioral healthcare terminology and concepts

Proficient with Microsoft Office Suite or related software.

Core Expectations:

CBH will hold each employee accountable to the following expectations which align with our mission, vision, and corporate code of conduct.

• Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately service the needs of stakeholders and their families
• Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost-effective manner
• Promote and manage diversity and acceptance within CBH and with all stakeholders by honoring and respecting their individuality, dignity, and rights
• Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs
• Actively participate in required meetings and complete all mandatory trainings
• Maintain high levels of advocacy and confidentiality to ensure the success of CBH and our mission

Philadelphia Residency Requirement:

The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.

U.S. Authorization Requirement:

CBH does not provide sponsorship for applicants requiring future work authorization. All candidates must be legally authorized to work in the United States without requiring sponsorship now or in the future.

Equal Employment Opportunity:

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation:

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov