Resident Support Services Manager at Colville Health and Rehabilitation – Colville, Washington

At Colville Health and Rehabilitation, we believe every resident deserves dignity, respect, and a strong advocate. We’re looking for a compassionate and driven Resident Support Services Manager to champion the well-being of our residents and help navigate life’s challenges with empathy, expertise, and heart.

If you’re passionate about protecting vulnerable populations, coordinating meaningful support, and making a real impact every day—this role is for you.

As the Resident Support Services Manager, you will serve as a trusted advocate and resource for residents and their families by:

• Assessing residents’ psychosocial needs and communicating findings to the care team
• Developing and implementing person-centered interventions
• Maintaining accurate and timely clinical documentation
• Connecting residents and families with community resources and support services
• Serving as a liaison between residents, families, and external agencies
• Collaborating with interdisciplinary teams to support holistic care
• Participating in care planning, case conferences, and discharge planning
• Addressing behavioral concerns to ensure safety and reduce unnecessary medication use
• Supporting gradual dose reduction through coordinated medication reviews
• Consulting with licensed social work professionals on complex cases

• Strong verbal, written, and organizational skills
• Knowledge of clinical social work practices, especially in geriatric care
• Ability to handle sensitive information with professionalism and confidentiality
• A collaborative mindset and genuine compassion for residents and families

• Must meet all state-specific background check requirements prior to working in the facility
• Experience working with vulnerable or geriatric populations strongly preferred

Education

• Associates or Bachelor’s Degree in a psychology-related field.

Licenses/Certification

• Must have a valid driver’s license.

Experience

• Six months experience in a long-term care environment preferred.