What is the role of a Program Manager – Employment & Training at TCA Health Inc.?

The Program Manager – Employment & Training position at TCA Health Inc. is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Program Manager – Employment & Training job located?

Chicago, Illinois, 60628, United States

What type of employment is offered for this Program Manager – Employment & Training role?

Full-time or part-time position

What is the expected salary for this Program Manager – Employment & Training job?

Compensation will be discussed during the hiring process.

How can I apply for the Program Manager – Employment & Training position at TCA Health Inc.?

You can apply directly through the application link provided.

Program Manager – Employment & Training at TCA Health Inc. | Jobs and Employment

Program Manager – Employment & Training

Position Title: Program Manager – Employment & Training
Reports To: Interim Director of Workforce & Community Programs

Department: Community Engagement & Workforce Development
FLSA Status: Exempt
Location: TCA Health, Inc. – Main Office and Community Partner Sites

Salary: $70,000 - $80,000

About TCA
TCA Health, a Federally Qualified Health Center located on Chicago's far south side has been a provider of innovative, accessible, and quality primary care, dental, behavioral health services and more to Chicagoland's underserved communities for over 50 years! The culture at TCA Health is one of service and commitment. Our team of dedicated professionals is the reason why TCA Health continues to be one of Chicago's leading Federally Qualified Healthcare Centers.

TCA VALUES
TCA C.A.R.E.S.

• Compassion: We are kind, considerate, and caring.

• Accountability: We take ownership for each person's experiences.

• Respect: We treat each person with dignity.

• Excellence: We seek the highest level of performance in all we do.

• Stewardship: We strive for racial and health equity, diversity, and inclusion by delivering quality health care and access for all.

POSITION SUMMARY

The Program Manager – Employment & Training is responsible for the strategic and operational leadership of the SNAP E&T Job Placement and TANF Workforce, CEDA Weatherization and Utility Assistance Programs. This role oversees program planning, implementation, compliance, evaluation, and continuous quality improvement to ensure successful participant outcomes and alignment with funding requirements. The Program Manager works collaboratively across departments, with funders, and community partners to drive workforce outcomes that improve economic mobility for under-resourced communities.

CORE RESPONSIBILITIES & ESSENTIAL DUTIES

Key responsibilities include but are not limited to:

Program Leadership & Compliance

Lead the daily operations of SNAP E&T, TANF workforce, and CEDA programs in alignment with funder contract expectations and internal organizational policies and goals.
Ensure program activities meet or exceed contract scopes, deliverables, and timelines.
Conduct and coordinate all required program site visits, audits, and compliance reviews.
Maintain accurate documentation and records per state and federal guidelines.

Staff Supervision & Development

Supervise program staff and volunteers, ensuring effective onboarding, training, and performance development.
Create staff schedules aligned with participant service needs and FCRC office coordination.
Provide coaching and conduct regular performance evaluations.

Participant Services & Outcomes

Oversee eligibility, intake, orientation, case management, job readiness training, placement, and retention support.
Identify, secure, and maintain both subsidized and unsubsidized employment placement sites.
Ensure participant progress is documented accurately and case notes are up to date.

Reporting & Data-Driven Performance Management

Submit timely and accurate Periodic Performance Reports (PPRs) and monthly internal dashboards.
Track key performance indicators (KPIs) including but not limited to:
- % of participants placed in employment
- % of participants retaining employment at 30, 60, and 90 days
- Number of new employer partnerships developed
- Participant satisfaction and engagement metrics
- % compliance with DHS and organizational documentation standards
- Number and accuracy of CEDA appointments and successful applications
Use data to assess trends, identify gaps, and implement program improvements.

Stakeholder & Community Engagement

Represent TCA Health, Inc. in local and state-level workforce initiatives, coalitions, and meetings.
Develop strategic partnerships with employers, training providers, and community-based organizations.
Collaborate with internal departments to align workforce efforts with broader population health strategies.

Quality Improvement & Risk Management

Participate in risk, compliance, and quality assurance committees.
Monitor and improve service delivery using participant feedback and outcomes data.
Lead corrective action planning as required by funders or internal review processes.

Other Duties

Perform other job-related duties as assigned.

SUPERVISORY RESPONSIBILITIES

Direct supervision of SNAP E&T, TANF, CEDA staff, including volunteers.
Responsible for hiring, coaching, performance evaluation, and corrective action in accordance with HR policies.

QUALIFICATIONS

Required Education & Experience

Bachelor's degree in Social Services, Public Administration, Human Resources, Business, or related field.
Minimum 3 years' experience in workforce development, case management, or employment services.
Experience managing federal or state workforce programs (SNAP E&T, TANF, WIOA, CEDA etc.) strongly preferred.
Demonstrated success in staff supervision and performance management.

Preferred Qualifications

Knowledge of FQHCs or community health environments.
Prior experience supporting “hard-to-employ” or marginalized populations.
Bilingual English/Spanish a plus.

KEY COMPETENCIES

Strategic Thinking: Aligns program goals with organizational mission and community needs.
Results Orientation: Focuses on measurable outcomes and continuous improvement.
Team Leadership: Builds high-performing, mission-driven teams.
Access: Promotes culturally responsive workforce practices and policies.
Data Literacy: Uses data for evaluation, reporting, and informed decision-making.
Stakeholder Engagement: Builds trust with participants, partners, and funders.

KEY PERFORMANCE INDICATORS (KPIs) FOR ANNUAL EVALUATION

Performance Area	Metric	Target/Goal
Participant Job Placement	% of participants placed in employment	≥ 70% annually
Job Retention	% retained at 90 days post-placement	≥ 50%
Employer Partnerships	New sites developed annually	≥ 10
Data Compliance	Timeliness and accuracy of DHS reports	100%
Staff Development	Performance evaluations completed	100% on schedule
Participant Satisfaction	Based on surveys/interviews	≥ 80% satisfaction
Program Innovation	New practices piloted or scaled	At least 1 annually

WORKING CONDITIONS

Typical office environment with travel to partner sites, job placement locations, and state agency meetings.
Must have access to reliable transportation and valid driver's license.

PHYSICAL REQUIREMENTS

Ability to lift up to 25 lbs., stand or walk for extended periods, and conduct visits in community settings.
Reasonable accommodations will be made as needed.

Program Manager – Employment & Training at TCA Health Inc. – Chicago, Illinois

Explore Related Opportunities

About This Position

Scan to Apply

Job Location

Frequently asked questions about this position

Latest Job Openings in Illinois

Home Health Registered Nurse (RN)

Board Certified Behavior Analyst

CDL-A - Dedicated truck driver - Syndicate Sales

Manager, Clinical Congregate Care

CDL-A - New pay increase - Team Van Truckload truck driver

Apply For This Position