Call Center Representative- Lake Mary at United Solutions Company – Lake Mary, Florida

JOB TITLE: ACCOUNT RESOLUTION SPECIALIST
DEPARTMENT: Collection Services
JOB TYPE: Full-time
SALARY: Starting rate of $17.00 per hour. May vary based on experience.

Efficiently recover payments, negotiate plans, and resolve billing issues with precision. Join us for impactful work in financial recovery alongside our amazing team of collectors.

*This is an in-office position and is not eligible for remote work. Candidates must be able to reliably commute to the office or relocate prior to the start date.*

BENEFITS:

• Health Insurance
• Life Insurance
• Accidental Death & Dismemberment Insurance
• Paid Time Off
• 11 Paid Holidays
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• 401(k) Savings with 6% company match

Mission

The mission of the United Solutions Company is to host quality products and services using the best of breed technology, with an emphasis on service and collaboration, to help our customers remain competitive and profitable.

Job Summary

As an Account Resolution Specialist I at United Solutions Company, you will play a pivotal role in our debt collection efforts, working diligently to resolve outstanding accounts on behalf of our clients. You will engage with debtors professionally and empathetically, seeking to find mutually agreeable solutions while adhering to industry regulations and ethical standards.

Responsibilities:

• Initiate contact with debtors via phone calls, emails, texts, and letters to discuss overdue accounts and negotiate payment arrangements.
• Document all communication and interactions with debtors accurately and thoroughly in the client’s system of record.
• Analyze debtors' financial situations to assess their ability to repay debts and develop appropriate repayment plans within the guidelines of the client.
• Negotiate settlements, payment extensions, and other arrangements within the scope of our clients' policies and regulatory requirements.
• Provide exceptional member service by addressing debtors' inquiries, concerns, and requests promptly and professionally.
• Have the communication skills to overcome common objections.
• Collaborate with internal departments and team members to resolve escalated issues and achieve collection targets.
• Stay informed about relevant laws, regulations, and industry best practices related to debt collection and consumer protection.
• Meet or exceed performance metrics, including collection quotas, call quality standards, and compliance measures.

• High school diploma or equivalent required; Associate's or Bachelor's degree in finance, business administration, or related field preferred.
• Previous experience in debt collection, customer service, or financial services is preferred.
• Strong communication and negotiation skills, with the ability to build rapport and influence others effectively.
• Detail-oriented and proficient in data entry and documentation.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with consumer lending practices, debt collection laws, and regulatory compliance is a plus.
• Proficiency in using computer systems, MS Office Suite, and customer relationship management (CRM) software.