Brand Reputation Specialist at Asbury Automotive Group – Duluth, Georgia

Brand Reputation Specialist
Duluth, GA, USA• Sandy Springs, GA, USA
Requisition ID Req #7868

The Brand Reputation Specialist monitors numerous social media platforms, reputation software, and review sites for customer reviews, messages and comments. They are attentive to online "buzz" surrounding various client business. This role can include duties ranging from fielding customer phone calls to monitoring business listings (sales, service, parts) for accuracy of information and making necessary updates to pertinent information.
Duties/Responsibilities
Develops and demonstrates subject matter knowledge:
Demonstrates knowledge of current trends, technology and best practices in social media and service recovery, and identify opportunities to apply new approaches to platforms to gain efficiency and effectiveness.
Demonstrates a deep knowledge of core agency service offerings/capabilities.
Possesses working knowledge of Google Business Profiles, 3rd party automotive listing sites, Facebook, Twitter, YouTube, Google, Yelp, etc.
Has a working knowledge of social media copywriting techniques and best practices.
Performs quality work in support of the organizational North Star: "to be the most guest-centric automotive retailer:
Crafts review responses for both positive and negative reviews.
Collaborates with team members and clients to assist in quick and efficient customer service that matches and reinforces client goals.
Measures and reports changes in ratings and identify trends and pain points.
Generates performance reports, providing analysis and insight as it relates to the clients' business and industry best practices.
Executes responsibilities proactively with professionalism and accountability:
Demonstrates ability to handle concurrent tasks/projects.
Works within a fast-paced corporate environment.
Shows the ability to stay calm in all types of situations.
Works within structured timelines and meet deadlines.
Shows consistent attention to detail and accuracy.
Presents yourself professionally in appearance and demeanor.
Shares information, requests, and acknowledgements professionally and clearly:
Coordinates clearly and consistently with other team members involved in marketing projects.
Maintains client relationships along with vendor and interdepartmental relationships.
Demonstrates excellent communication skills.
Performs other related duties to benefit the mission/vision of the organization

Education & Experience
Bachelor’s degree in ecommerce/marketing or a related field preferred
Maintain valid driver’s license and MVR within company policy requirements
Must be able to pass pre-employment screens (background & drug test)

Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Deferred Holiday Pay Match

Paid training

Stock Awards (select management and front-line team member’s eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Aggressive Employee referral program with bonus opportunities

INDOTHER

Job Details