Cust Svc. Representative at Willis-Knighton Health System – Shreveport, Louisiana

Purpose of the Position:
Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity.

Job Responsibilities:
Primary responsibilities include the following, but are not limited to:
-Receive laboratory specimens electronically and submit them to the laboratory for testing.

-Data entry into the computer system manually or electronically, with no errors in a timely manner.
-Attend calls in a polite and efficient manner.
-Demonstrates the ability to perform a patient admission into the computer system.

JOB QUALIFICATIONS:
High School Diploma or Equivalent
Must be able to meet department physical requirements.
Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits.
Must have good verbal and written skills with customers and co-workers.
Must have the ability to reflect good judgment when determining what action to take when resolving problems.
Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards.

SPECIFIC JOB INFORMATION:
Outpatient Laboratory Service Center - 7AM-4PM (Mon/Thurs) 8AM-5PM (Tues, Wed, Fri)