MARTIN Garage Service Lead at MARTIN Technologies – Novi, Michigan

MARTIN Technologies (MARTIN) is a full-service, global engineering and manufacturing company supporting OEM and Tier customers in the automotive industries. We are leaders in the mobility industry and excel with innovative methods and best practices in support of the world’s best customers. Our global experience and broad capabilities provide an exciting and diverse environment for the continuing growth of our team.

Responsibilities:

1. Customer Interaction: Greet customers courteously and listen to their vehicle concerns. Clearly explain the repair and maintenance process, providing estimates and timeframes for completion.

1. Service Recommendations: Consult with technicians to determine necessary repairs and maintenance. Present recommended services and obtain customer approval before initiating work.

1. Service Documentation: Accurately document customer information, vehicle details, service history, and repairs in our computerized system. Maintain organized and up-to-date records.

1. Scheduling: Schedule appointments for vehicle repairs and maintenance, considering technician availability and customer preferences.

1. Communication: Keep customers informed about the progress of their vehicle service. Notify them promptly of any unexpected delays or additional work needed.

1. Quality Control: Inspect completed work to ensure it meets quality standards and matches customer expectations.

1. Billing and Payment: Prepare and explain invoices to customers, process payments, and maintain financial records.

1. Customer Satisfaction: Address and resolve customer concerns or complaints professionally and promptly. Ensure a high level of customer satisfaction throughout the service process.
2. Knowledgeable to Determine Root Cause Analysis and issue Detection and Prevention

Qualifications:

• Proven experience as an Automotive Service Writer or a related role in the automotive industry.

• Strong knowledge of automotive systems, repair procedures, and maintenance.
• On Hand Experience with Vehicles and Sub Systems
• Ability lead and Motivate Team members for task completion
• Excellent communication and interpersonal skills.
• Exceptional customer service abilities.
• Proficiency in computer software and automotive service management systems.
• Organized and detail-oriented with the ability to multitask effectively.

• Problem-solving skills and the ability to work well under pressure.