TREASURY SERVICES SPECIALIST at Mountain Pacific Bank – Everett, Washington

Job Title: Treasury Services Specialist

Department: 70 – Admin

Reports To: Treasury Services Manager

Classification: Non-Exempt

Summary

This position provides coordination and support for the Treasury Services department, helping businesses optimize their financial operations by working closely with internal teams to ensure a high level of client support and maintaining the back-office administration for all Treasury Services products and services.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supports the Treasury Management Officer with business customer implementations, modifications, maintenance, and service requests.
• Maintains an in-depth knowledge of all Treasury Management products and services.
• Coordinates with assigned bank’s approvers to facilitate rapid decisions on behalf of clients for limit increases for ACH and RDC, while also maintaining established risk management controls.
• Responds to TM group emails as assigned.
• Supports on-site customer product training to include ACH, online banking, security administration, wire transfer, and Remote Deposit Capture; educates and trains Treasury Management customers in the risks and requirements of treasury management services.
• Supports the Bank’s Mission, Vision, and Core Values and provides the Bank’s customers with accurate, timely, responsive, and exceptional service in accordance with the Bank’s customer service standards.
• Provides ongoing client education and navigational support following adoption of digital banking platforms.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.
• Provides support to Treasury Management Officer on monthly customer risk reviews.
• Advises internal bank partners of system abilities, constraints, and solution options.
• Assists internal bank partners with maintaining policies, procedures, and working documents surrounding treasury management.
• Ensures the Bank is compliant with NACHA and FFIEC Guidelines where appropriate.
• Processes service agreements, setting up contracted services online.
• Backup other department responsibilities to include ad-hoc projects and other duties as assigned.

Knowledge, Skills, and Abilities Required

• Knowledge and understanding of the commercial banking space, treasury management services products, credit process, and overdraft management discipline.
• Excellent interpersonal and/or client service skills to include strong verbal and written communication.
• Effective time management, organizational and planning skills.
• Demonstrated analytical, accuracy, and problem-solving skills in a strong client service environment.
• Proven ability to multi-task and adapt to evolving technologies and workflows.
• Demonstrates initiative to proactively identify issues and help problem solve and implement solutions for client technical and service issues.
• Works collaboratively as part of an overall team, supporting others throughout the Bank to achieve goals and objectives.
• Proficient with Microsoft Office programs and banking software.

Required Education and Experience

• High school diploma or general education degree (GED)
• Associates degree or higher in Business, Accounting and/or Finance preferred.
• Experience related to virtual or digital service, sales support, and cash handling preferred.
• Experience in online banking, ACH, remote deposit, positive pay and other commercial services offered to bank’s business clients at product level preferred.

Physical Demands

While performing the duties of this job, the employee is constantly required to view computer screens, remain in a stationary position, and operate a computer and other office productivity machinery, such as a multi-line telephone, copy machine, scanner, fax, and computer printer. The employee needs to frequently communicate with internal and external contacts and move about inside the office to access file cabinets, office machinery, etc. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Climate controlled business office environment.
• Ability to work in artificial light for extended periods of time.
• Noise level is usually moderate.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions and frequent interruptions during the day.
• This is a full-time, in-person position: Monday through Friday; 40 hours per week.
• Work requires regular attendance, punctuality, and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule and/or extended hours, as needed.

Travel Required

• Minimal (5%-10%) local, non-overnight travel.

Other Duties

The above job description is not intended as an all-inclusive list of the essential functions which the individual will be required to perform. The individual may be required to perform other reasonable business-related duties and tasks, as assigned, at the discretion of management. Mountain Pacific Bank reserves the right to change or modify this job description, as needed, at any time, with or without notice. This job description does not constitute a written or implied contract of employment or otherwise modify the terminable at will employment relationship.

Mountain Pacific Bank promotes equal opportunity workplace. The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.