Front Desk Receptionist at Precision Healthcare Specialists – Naples, Florida

The Front Desk Receptionist serves as the first point of contact for patients visiting our Otolaryngology practice. This role is essential in creating a welcoming, professional, and efficient patient experience. The ideal candidate is personable, organized, and comfortable working in a fast-paced specialty medical environment.

• Greet and check in patients in a friendly, professional manner
  
• Answer incoming phone calls, route calls appropriately, and assist with general inquiries
  
• Verify patient demographics, insurance information, referrals, and authorizations at check-in
  
• Collect co-pays, outstanding balances, and post payments accurately
  
• Schedule, reschedule, and confirm patient appointments as needed
  
• Scan, upload, and maintain patient documentation within the EMR system
  
• Ensure patient forms, consents, and registration paperwork are completed and accurate
  
• Communicate effectively with clinical staff and providers regarding patient flow and needs
  
• Maintain a clean, organized, and professional front desk and waiting area
  
• Adhere to HIPAA regulations and maintain patient confidentiality at all times

• High school diploma or equivalent required
  
• Minimum of 1 year of front desk or medical receptionist experience preferred
  
• Experience in a specialty practice (ENT, surgical, or multi-provider) preferred
  
• Familiarity with EMR systems and basic medical office workflows
  
• Knowledge of insurance verification, referrals, and co-pay collection
  
• Strong customer service and interpersonal skills
  
• Excellent organizational and multitasking abilities
  
• Ability to remain calm and professional in a fast-paced environment
  

• Professional phone and in-person communication skills
  
• Attention to detail and accuracy
  
• Strong time management and prioritization skills
  
• Team-oriented mindset
  
• Patient-centered attitude with a compassionate demeanor
  

• Fast-paced outpatient specialty practice
  
• Continuous interaction with patients, providers, and staff
  
• On-site position
  

Precision Healthcare Specialists is dedicated to providing exceptional specialty care through teamwork, compassion, and professionalism. We offer a collaborative work environment and opportunities for growth within our expanding organization.