Operations Manager at Marco Fine Arts – Hawthorne, California

Position Overview

Marco Fine Arts is a leader in fine art reproduction, customized wall décor, and large-scale print fulfillment for artists, museums, galleries, hospitality, and major retail brands. Also, Marco Fine Art is a leader in garment decoration print-on-demand.

The Print-on-Demand (POD) Operations Manager oversees daily production workflows for custom-printed artwork, ensuring premium quality, efficient order processing, and world-class fulfillment. This role bridges technology, manufacturing, and customer needs to deliver the precision and craftsmanship Marco Fine Arts is known for.

Key Responsibilities

1. POD Production & Fulfillment Management
   • Manage daily/ weeklyprint-on-demand operations across fine art reproduction (giclee printing), canvas wraps, framing, acrylics, metal prints, and other décor categories.
   • Manage the daily/ weekly garmentprint-on-demand operations across different platforms.
   • Oversee the full production lifecycle: order intake, artwork prep, print queue, finishing, inspection, packaging, and shipping.
   • Coordinate POD workflows between e-commerce integrations and internal production systems.
2. Supplier, Vendor & Equipment Oversight
   • Partner with suppliers of inks, substrates, frames, packaging materials, and large-format printing equipment.
   • Monitor machine performance (e.g., Epson, Canon,HPlarge-format printers) and coordinate maintenance schedules to ensure up time.
3. Quality Assurance & Art Standards
   • Enforce strict QC protocols for color profiles, materials, finishing processes, and final product inspection.
   • Troubleshoot print defects, color mismatches, material issues, or workflow inconsistencies.
   • Maintain production standards to align with client expectations
4. Workflow Optimization & Automation
   • Continuously improve productionefficiencies, labor capacity, and order prioritization.

• Collaborate with IT, Development,and Production teams to automate tasks, reduce manual touches, andoptimizeprint queues.
• Implement lean manufacturing principles to reduce waste, increase throughput, and elevate consistency.

1. Inventory & Supply Chain
   • Oversee the inventory team and plan regular cycle counts
   • Collaborate with purchasing tomaintainoptimalstock levels and control costs.
   • Implement inventory tracking systems to reduce waste and prevent shortages.
2. Data, Metrics & Reporting
   • Track key operational KPIs: turnaround time, reprint rates, scrap rates, cost per unit, equipment downtime, and productivity.
   • Provide weekly and monthly reporting to operations leadership, along with insights and recommendations.
   • Forecast labor needs and production capacity for seasonal spikes, promotions, and new customer segments.
3. Cross-Functional & Client Collaboration
   • Work with customer service to resolve order issues, special client requests, or escalations.
   • Collaborate with design, color specialists, and prepress teams to ensure artwork files meet production standards.
   • Support enterprise clients, artists, and partners by translating their needs into efficient production workflows
4. Team Leadership & Training
   • Lead and mentor POD production staff, including print operators, finishers, and fulfillment teams.
   • Develop SOPs, training modules, and performance standards for all POD-related processes.
   • Foster a culture of craftsmanship, accuracy, and operational excellence.