AmeriCorps Client Service Coordinator at SBP – New Orleans, Louisiana

Service Position Summary:

Ready to make a lasting impact in disaster recovery? We're seeking passionate individuals to join our team or serve with AmeriCorps. Natural disasters are increasing in size and frequency, and displacing over 15 million people each year. Hurricanes like Maria, Milton, Helene, and Ian disproportionately affect under-resourced communities, whose road to recovery often takes years to complete. SBP is dedicated to reducing the time between disaster and recovery, a process that includes helping individual homeowners and communities rebuild after a disaster.

Over the course of 10 months, you can help us rebuild homes, repair lives, and fortify families from reaching their breaking point. As an SBP AmeriCorps member, you can choose to directly assist in our construction and disaster deployment efforts or decide to play a crucial role in coordinating services to disaster survivors.

1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.

2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.

3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

A Client Service Coordinator is part of SBP’s Build Intervention and supports SBP’s clients from application through the construction process to move-in. The CSC helps to identify and remove barriers to clients’ recovery. Client Services Coordinators will support both SBP’s Owner Occupied Rebuilding program and our Opportunity Housing program.

Locations:

New Orleans, Louisiana

Essential Functions of Position:

• Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or via video platforms such as FaceTime or Zoom
• As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as FaceTime or Zoom
• Prepare and present prospective client cases to site leadership for funding and construction
• Assist clients in navigating and applying for external funding to support specific recovery needs
• Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process
• Refer clients who are in need of housing, food, or other supports to appropriate service providers
• Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching
• Input client data and upload documents into Salesforce and update case notes daily
• Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training
• Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions

Core Competencies and Academic and Professional Experience Needed: The AmeriCorps member should demonstrate the following competencies to perform the essential functions of this position:

• Flexibility/Resilience – Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.
• Ability to Work Independently – Is a self-starter and accomplishes tasks independently and without constant, direct supervision.
• Ability to Manage Multiple Tasks – Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.
• Results-Oriented Thinking and Behavior – Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.
• Awareness and Sensitivity to the External Environment – Has situational awareness and is aware of the organizations that they represent, including AmeriCorps, the agency and brand, SBP, and the effect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers, and donors; is promoting and affirming in conversations about and on behalf of those organizations.

Physical Activities:

• Manual Dexterity: Picking, pinching, typing, or otherwise serving, primarily with fingers rather than with the whole hand or arm as in handling.
• Communicating: Expressing or exchanging ideas. Activities must convey detailed or important spoken instructions to others accurately, loudly, or quickly.
• Listening: Ability to receive detailed information through appropriate communication.
• Visual Acuity: Member is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or expansive reading.
• Member is subject to both inside and outside environmental conditions.

Commitment Required: Full-Time members will serve 1700 hours over the course of 10 months. Members are required to serve 42 hours a week. A typical service week is Monday – Friday in the office, however, volunteer events often occur on Saturday and will require attendance. Member will have ample opportunity to complete 1700 hours of service.

COVID-19 Safety Statement: While COVID-19 vaccines and boosters are highly encouraged, they are not mandatory for SBP team members at this time. However, SBP strongly recommends that all team members stay current with vaccinations and boosters, which remains one of the best ways to protect themselves, their colleagues, and the clients we serve.

SBP AmeriCorps Benefits:

• Stipend of $2,227.90 per month (pre-tax)
• Free individual health insurance that includes vision and dental
• A housing stipend of $175/month for AmeriCorps alumni
• Relocation reimbursement of up to $500 for eligible members
• Segal Education Award of $7,395 (Can be used as tuition assistance and/or for repaying qualified student loans and is awarded upon successful completion of a 10-month term of service)
• AmeriCorps Childcare Benefits Program
• Student loan forbearance for qualified loans
• Free Mental Health, Financial, and Legal support through the Member Assistance Program

Member TIme Off: Time off is available to each member who is on track to meet or exceed their AmeriCorps hours in a term. Members are not guaranteed time off as part of their AmeriCorps term of service, but they may submit a Time-Off Request via Paylocity to their supervisor for approval. The supervisor and AmeriCorps Program Manager will consider factors such as a member’s progress towards completing their service hours and the potential impact the member’s absence may have on program operations when determining time off approvals.

Knowledge, Skills, and Qualifications Required:

• Be at least 17 years of age or older.
• Have a high school diploma or its equivalent
• Be a citizen, national, or lawful permanent resident alien of the United States
• Strong interpersonal skills, including active listening.
• Ability to maintain a calm, professional demeanor in challenging situations, including client crises.
• Ability to clearly communicate needs and expectations to people of various backgrounds.
• Demonstrated problem-solving skills.
• Spanish language proficiency with excellent verbal and written communication skills (preferred)

Start Date(s):

• March 16th

Want to learn more?

• Watch SBP's Anthem video to hear how we are helping prevent people from reaching their breaking point.
• Watch this video to learn What is AmeriCorps?

As an AmeriCorps member serving with SBP, you will join over 1 million members who have dedicated time to national service. You will receive professional development from a team that takes a holistic approach to combating natural disasters—increasing the readiness and resilience of communities before they happen and streamlining rebuilding and recovery after. If you’re committed to learning, have a strong work ethic, and enjoy working as part of a team, join us!

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