Paying Agent Specialist in Phoenix, Arizona at Altimeter Solutions Group

The Paying Agent Specialist is primarily responsible for the disbursement of payments to contractors.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Apply payments to assignments appropriately
• Review and follow up on payments that don’t match assignments
• Review full and partial payment requests
• Communicate with service providers to ensure proper documentation is submitted.
• Communicate with the PAS Training Instructor so the training program can be changed to focus on frequently-missed items.
• Answer telephone calls from the PAS queues.
• Respond to contractor inquiries concerning PAS processes.
• Research and process refunds back to the carrier appropriately.
• Perform other duties as assigned

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of AA/AS or equivalent education required.
• 2+ years of customer service experience that includes accounting/banking-related job duties in a professional office environment.
• Strong attention to detail and mindful of task completion.
• Ability to stay organized while managing multiple priorities.
• Problem solving skills, including financial reconciliation and issue/error resolution.
• Must be able to work both autonomously and in a team environment.
• Strong computer skills including Internet Explorer, Microsoft Outlook, Excel, and Word.
• Strong communication skills including verbal and written communications.
• Desire to participate in the creation and execution of processes and procedures

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

This role is intended to be a remote role.

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.

· While performing the duties of this job, the employee is regularly required to sit and talk or listen.

· Ability to read, analyze, and interpret licensing, Insurance, certifications, and legal background checks. Must be able to respond to common inquiries or complaints from member contractors, regulatory agencies, or members of the business community.

· Ability to define problems, collect data, establish facts, draw valid conclusions.

Travel required

· No travel required.

Required education and experience

· AA/AS or equivalent

· Customer service experience.

· Intermediate computer skills.