Partnerships Manager in Walnut Creek, California at Sierra Health and Wellness Centers

Partnerships Manager
Job DetailsJob Location: Walnut Creek, CA 94598
Position Type: Full Time
Job Shift: Any
Salary Range: $120,000.00 - $180,000.00 Salary
Education Level: High School or GED
Job Category: Marketing & Business Development

Description

The Partnerships Manager is responsible for developing, nurturing, and supporting a broad and diverse portfolio of referral and community partners across Sierra Health & Wellness’s service regions. This role focuses on relationship-building, partner education, community engagement, and referral support ensuring partners have a seamless, positive experience. This role serves as a collaborative liaison, ensuring partners feel supported and informed while helping the organization expand access to care.

Essential Functions

• Build and strengthen relationships with diverse referral sources including health systems, outpatient providers, schools, EAPs, county programs, and community organizations.

• Conduct outreach meetings, presentations, and educational sessions to increase awareness of Sierra’s programs and referral pathways.

• Identify new partnership opportunities and expand presence in assigned territories.

• Represent the organization at community events, trainings, conferences, and networking functions.

• Maintain consistent communication with assigned partners through in-person visits, calls, emails, and virtual meetings.

• Provide timely updates and assistance to partners regarding referrals, patient transitions, and service options.

• Document all partner interactions and follow-up tasks in the CRM daily.

• Monitor partner satisfaction and identify opportunities to strengthen the relationship.

• Coordinate with Admissions, Clinical, Marketing, and Leadership teams to address partner needs and resolve issues.

• Report field trends, opportunities, challenges, and partner insights to leadership.

• Support organizational initiatives by providing real-time feedback from the field.

• Maintain accurate CRM documentation for all activities and partner interactions.

• Submit weekly and monthly reports summarizing activity levels, trends, wins, and challenges.

• Track referral trends and engagement patterns to guide strategic planning.

Other Duties and Responsibilities

• Participate in proactive team efforts to achieve a positive, supportive workplace culture that encourages teamwork, accountability, and professional growth.

• Provides strong leadership, setting clear expectations and modeling professional standards.

• Communicates clearly and effectively with staff, clients, families, community partners, and regulatory agencies.

• Perform other duties as assigned

Competency

• Strong interpersonal and communication skills.

• Ability to build trust quickly and maintain long-term relationships.

• Organizational and time-management skills with high attention to detail.

• Ability to work independently while being collaborative.

• Problem-solving skills and adaptability.

• Proficiency with Microsoft Office and CRM platforms.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

• Office and healthcare environments with regular travel to partner locations.

• Working indoors primarily with occasional outdoor or event-based activities.

May involve working in close proximity to others and occasional interruptions

Physical Demands

• Prolonged periods of driving, sitting, presenting, or computer work.

• Must be able to lift up to 15 pounds occasionally.

Travel Required

Frequent local and regional travel; occasional out-of-state travel for conferences or organizational needs.

Required education and experience

• High School diploma or GED required.

• 1–3 years of experience in healthcare outreach, partnerships, business development, or community engagement.

• Experience using CRM systems and Microsoft Office Suite.

Preferred education and experience

• Bachelor’s degree in Business, Marketing, Communications, Social Services, Public Health, or related field.

• 3–5 years of experience in healthcare outreach, provider relations, or referral development.

• Prior experience in behavioral health or addiction treatment.

• Experience working with hospitals, outpatient providers, county agencies, or community programs.

Work authorization/security clearance requirements:

• Valid Driver’s License.