Retail Store Keyholder in Annapolis, Maryland at GOAT USA INC

Join the GOAT USA Retail Team!

WHAT YOU'LL DO:

We are looking for hardworking individuals with a positive attitude for the Retail Store Keyholder position at our GOAT USA store at the Annapolis Mall in Annapolis, MD.

Job Purpose

The Retail Store Keyholder is responsible for delivering a strong in-store experience by assisting customers, sharing product knowledge, and ensuring the store remains clean, organized, and fully stocked. This role supports sales through friendly, attentive service while helping build lasting customer relationships that drive repeat business. As a leadership position, the Keyholder sets the standard for store operations, supports team performance, and upholds GOAT USA brand expectations. The Keyholder is also entrusted with store keys and is responsible for opening and closing the store as needed.

Job Duties and Responsibilities

• Create a welcoming, engaging customer experience while representing the GOAT USA brand.
• Assist customers with product selection, questions, sizing, and styling.
• Accurately process purchases, returns, and exchanges using the POS system.
• Support and guide associates to ensure strong team performance and customer service.
• Collaborate with management to execute daily store operations and priorities.
• Maintain up-to-date knowledge of products, promotions, and brand initiatives.
• Greet customers and provide consistent support throughout their shopping experience.
• Fulfill online and in-store pickup orders accurately and efficiently.
• Ensure compliance with store policies, procedures, and loss prevention practices.
• Support inventory management, including restocking and maintaining accuracy.
• Address customer concerns professionally and escalate when appropriate.
• Maintain an organized stockroom and assist with receiving shipments.
• Execute and maintain merchandise displays in line with brand standards.
• Ensure the sales floor is clean, organized, and fully stocked at all times.
• Take responsibility for opening and closing the store, including securing cash, locking/unlocking, and completing required procedures.

Requirements

• Excellent verbal and written communication skills.
• Strong communication, leadership and team management skills.
• Excellent organizational and time management skills.
• Exceptional interpersonal and conflict-resolution skills.
• Ability to communicate effectively in English.
• Capable of lifting or moving heavy products up to 50 pounds.
• Able to stand and walk throughout the scheduled work shift.
• Basic math skills for handling transactions.

Flexible schedule, all hours available.

ABOUT US:

GOAT USA is an American casual lifestyle brand built on confidence, connection, and passion. Founded on Long Island in 2016, the brand was created by showing up, building real relationships, and earning trust through everyday interactions. What started in a basement has grown into a nationwide presence, shaped by a commitment to authenticity and a customer-first experience.

We design classic, go-to pieces that balance comfort and style, with collections that evolve through fabric, texture, and fit. Each piece is made to feel natural, versatile, and part of everyday life.

Our growth is driven by meaningful connections—through live event across the country, our e-commerce platform, brick-and-mortar stores, and partnerships with leading retailers. With a team of over 150 employees and more than 365 live events annually, we continue to expand while staying rooted in community.

At the center of it all is Chuck the GOAT, a symbol of self-belief, positivity, and showing up as the greatest version of yourself.

Please visit our Instagram at @goatusa and our website, www.goatusa.com for a better understanding of the brand, product line, and founder’s story.

Ordinary people do extraordinary things.

Equal Employment Opportunity Statement:

GOAT USA is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, sex, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status or any other basis protected by law. GOAT USA considers all qualified applicants regardless of criminal histories, consistent with legal requirements.