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Voice Agent Design Lead - Remote in Maryland at Jobgether

NewJob Function: Design
Jobgether
Maryland, United States
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Job Description

Voice Agent Design Lead - Remote

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Voice Agent Design Lead. In this role, you will be at the forefront of innovation in the healthcare sector, developing AI-driven voice agents that enhance patient interactions and improve operational efficiency. Your expertise will bridge the gap between clinical operations and conversational AI, enabling the creation of voice agents that cater to vital healthcare workflows. By joining this team, you will contribute directly to transforming patient care and outcomes using cutting-edge technology. This is an opportunity to make a significant impact within a growing area of AI application in healthcare.
Accountabilities
  • Map complex health plan constraints into conversational AI agent scripts.
  • Translate business workflows into engaging voice interactions.
  • Write and refine dialogue flows for voice AI agents.
  • Test and ensure clinical safety and compliance of each agent.
  • Iterate and improve agents based on feedback and testing.
  • Collaborate with engineering for seamless integration.
  • Identify high-reuse cases for enhancing agent catalog.
Requirements
  • 3+ years in health insurance, payor, or PBM environments.
  • Expertise in member journeys and clinical operations.
  • Experience in conversation design and content creation.
  • Proven ability to deliver high-quality output in fast-paced settings.
  • Strong communication skills to translate clinical needs to technical specs.
Benefits
  • Flexible remote work options.
  • Opportunity to work with leading experts in healthcare AI.
  • Exposure to cutting-edge technology and innovative projects.
  • Collaborative and dynamic work environment.
  • Professional development and growth opportunities.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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Job Location

Maryland, United States

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