Sr. Product Support Representative at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Sr. Product Support Representative in the United States.

This role sits at the intersection of advanced technical support and customer success within the commercial and industrial water treatment space. You will act as a trusted technical expert, helping customers, service contractors, and internal teams resolve complex product and system issues with accuracy and speed. The position requires strong troubleshooting skills across water treatment technologies, along with the ability to interpret technical documentation and guide field execution. Working in a remote, collaborative support environment, you will ensure customers receive timely, high-quality solutions that keep critical systems operating effectively. You will also contribute to logistics coordination, warranty resolution, and service continuity across multiple product lines. This is a hands-on, problem-solving role where technical depth directly impacts customer satisfaction and operational reliability.

• Provide advanced technical support for commercial and industrial water treatment systems, including UV, filtration, ion exchange, and reverse osmosis technologies.
• Troubleshoot complex product issues via phone and email, supporting part replacements, system programming, installations, and on-site startup coordination.
• Manage warranty-related cases and ensure accurate resolution tracking using CRM tools such as Salesforce.
• Support logistics inquiries including shipping status, freight questions, order tracking, and lost shipment resolution.
• Collaborate with third-party service contractors, providing technical guidance and ensuring correct system implementation.
• Interpret and review technical documents such as wiring diagrams, schematics, and CAD drawings to support troubleshooting and service accuracy.
• Participate in rotating after-hours on-call support to ensure continuous customer coverage.
• Maintain documentation of service interactions and contribute to continuous improvement of support processes.

This role requires strong technical expertise in water treatment systems combined with customer-facing troubleshooting experience. The ideal candidate is detail-oriented, collaborative, and comfortable working in a fast-paced technical support environment.

• Bachelor’s degree in Chemistry, Engineering, or a related technical field.
• 3–5+ years of experience in the water treatment industry or related mechanical/field service environment.
• Strong knowledge of industrial and commercial water treatment systems and components.
• Experience in technical troubleshooting, service coordination, or field support roles.
• Ability to read and interpret technical drawings, schematics, and system documentation.
• Familiarity with CRM tools such as Salesforce and service tracking systems.
• Strong communication skills with the ability to explain technical concepts clearly to diverse audiences.
• Ability to work independently while contributing effectively in a team-oriented support environment.
• Adaptability to changing priorities and comfort handling on-call responsibilities.

• Competitive hourly compensation ($30.90 – $37.15/hour, based on experience and qualifications)
• Comprehensive medical, dental, and retirement benefits
• Paid time off and 10 paid holidays annually
• Paid parental leave and family support programs
• Professional development opportunities and education reimbursement
• Employee discount programs and wellness/fitness reimbursements
• Remote-first work environment with occasional onsite collaboration
• Exposure to advanced industrial technologies and long-term career growth opportunities