Director of Field Operations at Bluedrop LLC – South Easton, Massachusetts

Bluedrop Water is a growing water solutions company serving residential and commercial

customers. We install and service a variety of water filtration systems to include point-of-entry

filtration, point-of-use filters, hot & cold water dispensers, still and sparkling water machines and

custom filtration projects. We are looking for an experienced Director of Field Operations to join our team!

The Director of Field Operations will lead and scale our field service and installation teams. This

role is responsible for driving performance across productivity, quality, safety, and customer

experience, while building the structure, processes, and team needed to support continued

growth. This leader will work closely with sales, dispatch, and leadership teams to ensure efficient

execution and a consistent, high-quality customer experience.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop field managers, technicians, and installers
• Build a culture of accountability, safety, professionalism, and continuous improvement
• Establish clear performance expectations and conduct regular coaching and reviews
• Implement training, onboarding, and career development programs

Operational Performance

• Drive improvements in field efficiency, including job readiness, workflow, and technician utilization, while partnering with the dispatch team to optimize scheduling and routing
• Develop and standardize processes to improve consistency and scalability
• Implement quality control measures to ensure strong workmanship and customer satisfaction
• Resolve escalated service and installation issues
• Lead large and complicated project installation planning

Cross-Functional Collaboration

• Partner with Sales to improve handoffs, site readiness, and overall execution
• Provide field insights to the dispatch team to improve scheduling efficiency and routing
• Collaborate with leadership on hiring, planning, and operational improvements

Performance, Safety & Resources

• Establish and manage KPIs across productivity, quality, safety, and customer experience
• Track performance and drive continuous improvement initiatives
• Oversee safety programs, training, and compliance standards
• Manage field-related costs, inventory, tools, and equipment

• 7+ years of leadership experience in field operations, service, or installation
• Experience leading technician teams in plumbing, HVAC, water treatment, or similar trades
• Broad knowledge across the trades
• Proven ability to improve performance and build scalable processes
• Strong leadership, communication, and problem-solving skills
• Experience with KPIs, budgeting, and safety programs

Ideal Candidate

Our ideal candidate is a hands-on operator and strong people leader who brings structure to growing teams.

An experienced leader who improves performance, builds systems, and holds teams accountable while maintaining high standards for quality and safety.

Why Join Bluedrop Water

This is an opportunity to step into a key leadership role and help shape the future of a growing

company. You will play a critical role in building a high-performing field organization and

supporting the company’s next stage of growth.

Bluedrop is an Equal Opportunity Employer.