ITS Passenger Processing Specialist I (Contractor) at Sunshine Enterprise USA LLC – Tampa, Florida

About Sunshine Enterprise USA LLC
We strive to be the premier national business solution for our clients, associates and business partners.

Connecting Great Companies with Great People

Founded on the principle that the right person in the right role can change everything, SEU-USA is more than just a staffing agency. Consequently, we are a strategic partner dedicated to building the powerful workforces that drive business success across the USA.

Job Title: Desktop Support Specialist

Location: Tampa, FL

Position Type: C2C/W2

Years of Experience:08+ years

Overview

The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role for professionals looking to grow within a fast-paced airport operations environment. This position delivers hands-on technical support for passenger processing systems and common-use applications. Acting as a frontline representative of the ITS department, the specialist ensures uninterrupted airport operations by resolving real-time technical issues with minimal supervision.

Key Responsibilities

• Provide onsite operational and technical support for desktop systems, applications, and peripherals
• Support passenger processing technologies, including:
• • Common Use systems
  • Self-service kiosks
  • E-Gates
  • Biometric systems
  • Self-service bag drop systems
• Install, configure, image, and maintain:
• • Desktops and laptops
  • Mobile devices
  • Printers and peripherals
• Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices
• Monitor, document, and resolve incidents and service requests using ITSM tools
• Serve as an escalation point for Tier 2 support teams on hardware and application issues
• Coordinate with network teams and third-party vendors for hardware installations and repairs
• Maintain user accounts, access rights, security groups, and system permissions
• Provide after-hours and emergency IT support as required
• Ensure compliance with all HCAA policies, procedures, and standards

Required Qualifications

• High School Diploma or GED
• Minimum 2 years of IT desktop or user support experience
• Hands-on experience supporting:
• • Desktops and laptops
  • Applications
  • Mobile devices
  • Printers and peripherals
• Ability to work independently in a fast-paced, high-availability environment
• Experience supporting Common Use systems (preferred)

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft Certified Desktop Support Technician (MCDST)

Work Environment & Physical Requirements

• 100% onsite support role
• May require working beyond standard business hours
• Ability to sit, stand, walk, and perform repetitive tasks
• Occasional lifting of up to 10 lbs