Accounts Receivable Collections Specialist- Remote at Family Allergy MSO, LLC – MAIN OFFICE, Kentucky

JOB DESCRIPTION:

A/R Collections Specialist (Biologics/Immunotherapy)

JOB SUMMARY:

The AR Collection Specialist is responsible for providing outstanding customer service while collecting outstanding accounts receivable balances. This position includes adhering to collections work standards, reducing the number of aged items, facilitating the resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.

REQUIRED EDUCATION/EXPERIENCE:

· High school diploma or equivalent qualification required.

· 2+ years' experience working in a healthcare Collection Specialist position.

· Profound knowledge of collection techniques and billing procedures

· Excellent communication skills, both written and oral

· Good level of problem-solving and negotiation skills

· Strong understanding of billing and collection processes.

· Outstanding communication and interpersonal skills.

· In-depth knowledge of laws and policies related to debt collection.

· Good administrative skills.

ESSENTIAL FUNCTIONS

· Develop effective repayment plans.

· Follow-up with clients on overdue accounts.

· Oversee all monthly payments and refunds.

· Respond to client account queries in a timely and professional manner.

· Consulting and helping clients with billing and credit problems.

· Managing payments and refund operations

· Developing measures encouraging timely payments

· Reporting on collection operations and customer account updates

· Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts.

· Make outbound collections efforts including making calls in a professional manner and sending emails concerning outstanding balances in accordance with Collections Standards.

· Provide reports to stakeholders as assigned.

· Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio.

POSITION RELATIONSHIPS:

· Reports directly to the Senior Revenue Cycle Manager

· Subject to a 90-day probationary period

Please complete survey to be considered for this position: https://surveys.cultureindex.com/s/kgvM7SYDhF/102127

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.