Dispatch Support at Mustang Freightways Ltd. – Acheson, Alberta

Since 1996 Mustang Freightways has grown into a reputable regional carrier leading the industry with legendary service. Mustang is a general freight carrier offering both LTL & truckload transportation in Alberta and British Columbia.

We are seeking an enthusiastic and motivated Dispatch Support Clerk to join our team on site, at our Acheson facility. This role is responsible for assisting in the dispatch office with call taking, answering email inquiries and booking appointments. The role includes providing support in a fast paced, high call volume office environment and will assist in completing operational and data entry tasks as necessary in a timely and accurate manner.

The successful candidate is available Monday to Friday from 7am to 3:30pm.

Key Responsibilities

• Book appointments for local freight, and ensure storage charges added
• Call-taking
• When issues arise discuss resolutions with AM Supervisor
• Provide appointment sheet to AM Supervisor daily
• When issues arise discuss resolutions with AM Supervisor and Dispatcher
• Respond email pick-up requests
• Breakdown, verify and process driver delivery paperwork.
• Answer phone and email inquiries by customers to arrange pickups and deliveries.
• Adhere to corporate and departmental policies and procedures
• Manage interline and agent pick-ups
• Answer operations emails
• Assist with POD entry if needed
• Cut DPO’s if needed
• Skeleton bill bills dropped at the dock as needed
• Answer phone and email inquiries by customers to arrange pickups and deliveries
• Adhere to corporate and departmental policies and procedures
• Performs other duties as required

We are looking for a positive and reliable individual to support our operations team. The successful candidate should possess the following qualifications:

• Previous experience with dispatch/call center environment an asset
• Transportation industry knowledge and experience an asset (i.e. shipping/receiving, scheduling, appointment booking)
• Advanced computer skills - Outlook, Excel, Word
• Previous knowledge or experience with AS400 considered an asset.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work well under pressure and able to deal with change
• Strong attention to detail
• Very organized, with excellent multi-tasking and problem-solving skills
• Excellent customer service/communication skills
• Strong work ethic and positive team attitude

Work Conditions

• Manual dexterity required to use desktop computer and peripherals
• Overtime as required
• Lifting or moving up to 10lbs may be required

Mustang Freightways Ltd is an equal opportunity employer. We are committed to building a culture of inclusivity and accessibility by promoting and encouraging a welcoming, respectful, and diverse workforce.

Please reach out to accessibility@mustangfreight.com / careers@mustangfreight.com if you require accommodations during the application process.