Business Development Manager – Collision Solutions at OPUS IVS INC – Dexter, Michigan

Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90’s. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Job Overview

The Business Development Manager will be responsible for generating new business opportunities and managing a portfolio of existing customer accounts to drive sustained revenue growth within the collision segment of the U.S. market. This position plays a key role in helping collision repair facilities, estimators, and repair planners create faster, more accurate, and highly profitable estimates and repair plans using OPUS IVS software solutions including the OPUS IVS Connect/Mobile CoPilot and ADAS Map platform. This role blends new customer acquisition with ongoing account management, focusing on customer adoption, retention, and expansion. The Business Development Manager will collaborate closely with all relevant Opus IVS teams, including the Collision and ADAS Solutions Sales teams, to deliver long-term customer value and satisfaction.

Responsibilities:

• Responsible for sales of the OPUS IVS collision software, specifically the CoPilot platform solutions (incl. Connect, Mobile and Blueprint).
• Manage and grow a defined book of existing customer accounts, serving as the primary point of contact for assigned collision repair facilities.
• Generate new leads and maintain a consistent sales pipeline to achieve monthly sales KPIs and quota.
• Prospect and close new business opportunities through cold calling, email, relationship building, online webinars, industry events, etc.
• Work the full sales cycle from opening to closing the sale and through post-sale customer engagement and expansion.
• Utilize a variety of inbound leads including web leads, call-ins, pre-set appointments and referrals.
• Build meaningful business relationships through a consultative selling approach.
• Drive customer retention through regular account check-ins, business reviews, and solution optimization discussions.
• Identify upsell, cross-sell, and renewal opportunities within existing accounts.
• Generate, maintain, and expand the existing database of prospects and customer accounts.
• Collaborate with channel partners and other industry leaders to expand Opus IVS’s footprint and brand.
• Maintain accurate account, pipeline, and forecasting data within CRM and ERP systems.
• Other duties as assigned.

Skills & Abilities:

• Customer Focus: Ability to understand and respond to the needs of customers with professionalism and care.
• Innovation: Ability to proactively explore new approaches, challenge assumptions, and embrace change.
• Collaboration & Teamwork: Ability to build cooperative relationships and contribute to group success
• Results Driven: Ability to maintain a strong focus on achieving goals and delivering impactful results.
• Persuasion: Ability to influence others positively through clear and compelling communication.
• Building Relationships: Ability to establish trust and rapport with colleagues, clients, and stakeholders.
• Negotiating: Ability to reach agreements that benefit all parties while preserving relationships.

Qualifications:

• Proven understanding of the repair planning process in the collision industry.
• Minimum 1 year experience in collision estimate writing and/or repair planning.
• Experience with CCCOne and/or Mitchell Cloud Estimating.
• Minimum 2 years of successful sales experience prospecting and selling software solutions to the collision industry.
• Experience managing ongoing customer relationships.
• Strong phone presence.

Preferred Qualifications:

• Experience working with Salesforce.
• Experience working with NetSuite.
• Familiarity with SLAs and managing customer performance metrics.

WHAT WE OFFER:

• Competitive Pay: We know your value and we’re not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.