Sales Administrative Support at AAPC – Salt Lake City, Utah

This is a hybrid role based in SLC, UT

The Sales Administrative Support role provides operational and administrative support to the Sales and Service teams to ensure accurate order processing, issue resolution, and a high level of client satisfaction. This position plays a key role in maintaining efficient sales operations by managing order entry, handling corrections and cancellations, and supporting internal teams with reporting and system updates.
This is a hybrid position, requiring a combination of in-office collaboration and remote work. The role requires regular in-office presence to support cross-functional communication, training, and operational coordination.

Responsibilities

• Manage order processing activities including order entry, corrections, cancellations, returns, and change requests. Assist with the invoicing process and billing accuracy, ensuring alignment between sales orders and financial records.
• Review and validate entries in multiple systems to ensure all order information is accurate, complete, and ready for invoicing.
• Train new sales employees on correct order entry and invoice process
• Support accounts receivable efforts by assisting with the collection of past-due invoices and communicating with clients regarding outstanding balances.
• Gain knowledge of team roles through cross-training to effectively provide backup support and assist with team responsibilities as needed.
• Learn and adapt to new systems, tools, and operational processes within the sales operations environment; participate in testing new system features, workflow updates, and process changes to ensure accuracy and functionality prior to broader team implementation.
• Document new workflows, system updates, and procedures, while identifying opportunities for process improvements and communicating recommendations to leadership or appropriate teams.

Qualifications

• H. S. Diploma or GED required
• Type 40+ WPM with high accuracy
• Experience with Salesforce.com preferred
• Experience with MS Office required, especially reporting and analysis
• Must be able to communicate effectively both verbally and in writing
• Experience in sales order data entry
• Must be organized and have attention to detail; i.e. accuracy
• Must be a problem solver; able to display process improvement capabilities
• Must be customer service-oriented

What we Offer

• Compensation commensurate with experience
• Comprehensive benefits package including medical, dental and vision insurance
• Health Savings Account
• Generous PTO and Holiday Pay
• 401(k) retirement plan
• Remote work-from-home option consideration

Who we are:
AAPC (www.aapc.com) is the nation’s largest and fastest-growing training, certification, and solutions association in healthcare, supporting more than 200,000 members.

AAPC Values:

DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability.

HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self.

TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others.

SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity.

INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly.

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.