Senior Client Success Manager - Strategic Accounts at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Client Success Manager - Strategic Accounts in United States.

As a Senior Client Success Manager, you will own the strategic relationship with a portfolio of high-value clients, ensuring their success and long-term satisfaction. You will guide clients throughout their journey, from onboarding to renewals, while identifying growth and expansion opportunities. This role combines executive-level client engagement with cross-functional collaboration, requiring strong communication, commercial acumen, and the ability to influence outcomes. You will also mentor and coach junior team members to elevate overall team performance. The position offers the opportunity to drive measurable business impact, strengthen client partnerships, and contribute to organizational growth in a dynamic, remote-first environment.

• Serve as the primary point of contact for strategic accounts, managing the full client lifecycle from onboarding to renewal and expansion
• Understand clients’ business objectives and industry context, ensuring alignment with success measures
• Conduct regular business reviews and success checkpoints to communicate impact and progress
• Proactively engage clients to identify evolving needs, positioning solutions to deliver value
• Lead onboarding, implementation, and enablement efforts to maximize adoption and business outcomes
• Monitor account health and mitigate risks using data-driven insights
• Partner with internal teams to incorporate client feedback and influence roadmap priorities
• Mentor and coach junior Client Success Managers to enhance team effectiveness
• Identify and execute growth opportunities, supporting upsell and cross-sell strategies
• Manage renewals and collaborate with Sales, Legal, and Finance to ensure timely and accurate contract execution

Requirements:

• 3+ years of experience in client success, account management, or renewals in a B2B SaaS environment
• Demonstrated ability to manage strategic accounts with complex stakeholder landscapes
• Strong executive presence and ability to navigate high-stakes conversations with senior clients
• Proficiency in client relationship management, communication, and cross-functional collaboration
• Experience with contract management, renewals, and enterprise procurement or legal processes
• Strong organizational skills, with the ability to manage multiple priorities simultaneously
• High proficiency with Salesforce or similar CRM tools
• Prior experience in eCommerce or SaaS environments preferred
• Preferred: Bachelor’s degree in Business, Marketing, or Communications; 5+ years of progressive client-facing experience; proficiency with client success platforms (e.g., Gainsight) and data-driven account management

Benefits:

• Competitive base salary ($75,000–$130,000 per year) with discretionary bonus opportunity (10% of base)
• Fully remote work within the United States, with up to 10% travel for client meetings
• Medical, dental, and vision coverage, with company contributions to HSA
• 401(k) plan with 6% company match
• Generous paid time off: 20 PTO days, 9 holidays, 2 floating holidays, 7 sick days, 2 wellness days, 1 volunteer day; PTO increases with tenure
• Parental leave: 12 weeks primary caregiver, 4 weeks secondary caregiver
• Accident, critical illness, hospital indemnity, life, and pet insurance
• Legal assistance and identity theft protection
• Access to wellness programs and apps (e.g., Calm)
• $65/month remote work stipend for internet
• Career development opportunities, tuition assistance, team-building activities
• Charitable contribution match up to $250/year