ATSU - Analyst Desktop Support at A T Still University of Health Sciences – Mesa, Arizona

Analyst Desktop Support is a third tier relating to desktop services at ATSU. The person in this position, will be working under minimal supervision, will mentor other technicians in providing end-user support for the processes. Analyst Desktop Support will keep his/her supervisor apprised of new developments or techniques listed.

Duties & Responsibilities:

• Responsible for the smooth running of desktop technology on both campuses, CHCs, Regional sites and for all ATSU students, both residential and non-traditional.
• Resolve issues when escalated from Tier 1 and Tier 2 technicians.
• Prepare processes in order to introduce new technology to ATSU, while maintaining current technology to optimum standards.
• Analyze the issues that may arise during the introduction of new resources and the issues that can arise with existing resources.

Skills & Experience:

• Two year ITS or ITS experience.
• Strong leadership
• Ability to analyze and resolve issues while under pressure
• Ability to interpret and apply information from manuals
• Calm and poised when under pressure
• Gets along well with people
• Strong communicator
• Self-Starter
• Can work with limited supervision
• Be able to multi-task

Knowledgeable in a wide range of critical IT processes to include but not limited to:

• Desktop architecture
• Endpoint management administration
• Microsoft Server and Active Directory administration
• Group policy management
• Building and deploying OS images
• On-call after hours support

A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.