Service Advisor at Campbell River Honda – Campbell River, British Columbia

At Campbell River Honda, we understand that the Service Advisor is the face of the service department and a critical part of the customer experience. From the moment a customer arrives, you set the tone—building trust, providing clear communication, and ensuring their vehicle is handled with care and professionalism.

We are looking for a driven, customer-focused Service Advisor who thrives in a fast-paced environment, takes ownership of their work, and is committed to delivering an exceptional experience every time. If you are someone who enjoys building relationships, staying organized under pressure, and being part of a high-performing team, this is an opportunity to grow your career in a dealership that values accountability, teamwork, and results.

Role Summary:

The Service Advisor acts as the primary point of contact between the dealership and customers requiring vehicle maintenance or repairs. This role involves coordinating service appointments, explaining recommended work, preparing accurate repair orders, and ensuring an outstanding customer experience throughout the service process. The ideal candidate is organized, approachable, and thrives in a fast-paced environment where customer service and attention to detail are top priorities.

Key Responsibilities:

• Greet customers promptly and professionally, creating a welcoming and positive service experience.
• Accurately document customer concerns and vehicle issues to prepare detailed repair orders for technicians.
• Communicate clearly with customers regarding service recommendations, repair needs, costs, and timelines.
• Provide regular updates on vehicle status and promptly notify customers of any changes.
• Collaborate with technicians, parts staff, and management to ensure efficient and timely service.
• Review completed work with customers, explaining invoices and ensuring all concerns are addressed.
• Promote dealership services, maintenance programs, and special offers where appropriate.
• Handle customer questions, concerns, and complaints in a professional and solution-focused manner.
• Maintain organized records and ensure compliance with dealership and manufacturer standards.
• Perform other duties as assigned to support the service department.

Qualifications & Requirements:

• High school diploma or equivalent; additional training in automotive or business administration is an asset.
• Previous experience in customer service, automotive service writing, or related role preferred.
• Basic understanding of vehicle systems, maintenance, and repair processes.
• Strong communication and interpersonal skills with a customer-first approach.
• Excellent organizational and time-management skills to balance multiple priorities.
• Proficiency with dealership management software (DMS), scheduling tools, and Microsoft Office Suite.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.
• Valid driver’s license with a clean driving record.

At Campbell River Honda, we take pride in doing things the right way—for our customers and for each other. The Service Advisor role is key to our success, and we’re looking for someone who is ready to step in, take ownership, and make an impact from day one.

If you’re ready to be part of a team that values professionalism, performance, and a strong customer experience, we want to hear from you.