IT Technician/Help Desk (Customer-Focused) at CROWN CAPITAL MGMT LLC – Fort Myers, Florida

IT Support Technician / Help Desk (Customer-Focused)📍 Fort Myers, FL💼 Full-Time | Non-Exempt

Pay: $22–$28/hour (based on experience)

About Us:Join a fast-growing Florida-based organization where technology, operations, and people intersect. We’re looking for a customer-first IT Support Technician to support both field and office teams and keep our systems running efficiently.

Position Summary:This role is ideal for someone with IT help desk experience who enjoys troubleshooting, supporting users, and resolving technical issues quickly. You will act as the primary point of contact for IT support, assisting employees with hardware, software, and system-related needs.

Key Responsibilities:

Help Desk & Customer Support

Serve as the first point of contact for IT support tickets and user issuesProvide fast, professional, and friendly technical support to employeesTranslate technical issues into simple, easy-to-understand solutionsSupport both field employees and office staffTechnical Troubleshooting

Diagnose and resolve hardware, software, and network issuesInstall, configure, and maintain computers, printers, and mobile devicesRepair or replace damaged equipmentEscalate complex issues while maintaining ownership of resolutionSystems & Maintenance

Install and update operating systems, software, and antivirus programsPerform system upgrades, testing, and performance checksAssist with data backups and system securityEnsure systems meet safety and compliance standardsDocumentation & Process Improvement

Track and document support requests and resolutionsMaintain IT documentation and assist in improving internal processesQualifications:

High School Diploma required (Associate’s or Bachelor’s in IT/Computer Science preferred)2+ years of IT support, help desk, or desktop support experienceStrong knowledge of Windows systems, hardware troubleshooting, and basic networkingExperience with software installation, system upgrades, and user supportCertifications such as CompTIA A+, Network+, Linux+, or CCNA are a plusStrong customer service and communication skillsAbility to multitask, prioritize, and solve problems efficientlyAdditional Requirements:

Ability to travel up to 50% (job sites and office locations)Bilingual (English/Spanish)Valid driver’s license required.Benefits:

Paid Time Off (PTO)Company-sponsored Health InsuranceDental, Vision, and Life Insurance optionsEmployer-paid Basic Life Insurance401(k) with company matchGrowth opportunities within a rapidly expanding organizationWhy Join Us?You won’t just “fix IT issues”—you’ll play a critical role in keeping operations moving. This is a high-impact, high-visibility role with room to grow.