Receptionist (Front Office Coordinator) at WAND – Decatur, Illinois

WAND-TV is looking for a friendly, organized, and proactive professional to serve as the welcoming face of our station while helping keep daily office operations running smoothly.

This role sits at the center of our station - interacting daily with our sales team, newsroom, leadership, and community partners. It’s an ideal opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is interested in building a long-term career in media.

• Professionally answer and route incoming calls, ensuring a positive and efficient experience for callers
• Greet and assist visitors, creating a strong and welcoming first impression of the station
• Communicate clearly and confidently with internal teams, including sales and leadership
• Take and relay messages with accuracy, urgency, and attention to detail
• Assist with reconciling station logs
• Provide general information to callers and guests (directions, station info, website)
• Manage incoming and outgoing mail, including express shipments (FedEx, UPS, etc.)
• Maintain office supply inventory, including ordering and restocking
• Support administrative tasks such as copying, filing, and document preparation
• Maintain reliable, punctual daily attendance

• Strong communication skills - you enjoy talking with people and making connections
• A polished, professional presence and customer-first mindset
• High attention to detail and strong organizational skills
• Ability to juggle multiple priorities in a fast-paced environment
• Confidence interacting with a variety of personalities, both in person and over the phone
• A proactive attitude and willingness to learn new aspects of the business
• Interest in growing your career within a dynamic media organization

• Low-cost family health benefits including Medical, Dental, and Vision
• Company-paid Health Savings Account
• 100% employer-paid Life, Short-Term Disability, and Long-Term Disability
• Generous 6% employer 401(k) match
• Competitive paid time off
• Opportunities for growth and advancement across departments
• Collaborative, values-driven culture
• Work alongside industry-leading talent

• High school diploma or GED required
• Previous experience in a customer-facing, administrative, or office environment preferred
• Experience with Microsoft applications.
• Organizational and telephone (customer service) skills. Typing skills.

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.