Patient Representative at PediaTrust LLC – Arlington Heights & Buffalo Grove, Illinois

The Patient Representative is the first point of contact for patients, families and many other sources.

Works under the direct supervision of the Practice Manager.

ESSENTIAL JOB FUNCTIONS:

• Answers phones, schedules appointments and verifies patient information.
• Completes check-in, check-out and end of day processing.
• Enters charges; collects and posts payments.
• Collects patient balances.
• Copies medical records.
• Scans incoming patient records/reports.
• Completes end of day process.
• Processes medical records requests.
• Demonstrates and supports PediaTrust Core Values.

ADDITIONAL JOB FUNCTIONS

• Performs digital health workflows and initiatives.
• Performs complete referral authorizations.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The

requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• High School diploma required
• Ability to multitask
• Must be detail oriented
• Good communication skills and customer service skills
• General computer knowledge
• Problem-solving skills
• Team player

Required Length & Type of Experience:

• 2 years of customer service experience
• Office based work experience preferred

Required Certification, Licenses, Registration:

• N/A

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an

individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

CORE VALUES

Trust. We are committed to integrity without compromise

• Be gently honest with all your customers – coworkers, patients, physicians, management
• Provide realistic expectations
• Keep your word, your commitments
• Protect the privacy of patients, parents and coworkers

Partnership. We work as a team toward our shared purpose

• Demonstrate commitment to the partnership and its shared purpose
• Collaborate with your coworkers and other customers; offer to help
• Communicate information fully
• Maintain a positive outlook
• In conflict, work toward the goal of resolution rather than winning

Excellence. We strive to exceed expectations in everything we do

• Strive to continually meet PCMH standards
• Consistently go the extra mile
• Take action to fix problems and to prevent repeat problems
• Consistently speak and behave in a friendly, helpful manner to all customers

Compassion. We are dedicated to serving others and fostering healthy relationships.

• Listen
• Acknowledge and demonstrate sensitivity to the feelings and needs of others
• When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can

Respect. We treat all with dignity and embrace diversity

• Listen and pay attention when others are speaking
• Be polite
• Take action to protect another’s dignity
• Demonstrate openness to another’s point of view