Application Support Engineer at Harris County ESD 11 – Spring, Texas

SUMMARY:

The Application Support Engineer is responsible for the ongoing support, performance, and integration of enterprise software applications across the organization. The role ensures system reliability, data integrity, and secure data flow through application maintenance, system integrations, reporting, and coordinated upgrades. This position works closely with internal stakeholders and external vendors to resolve complex application issues, support operational needs, and continuously improve application functionality while maintaining compliance with security and data standards.

ESSENTIAL FUNCTIONS:

• Provides application support, troubleshooting, and issue resolution for enterprise software platforms to ensure system availability and performance.
• Evaluates application performance and integration effectiveness, identifying issues and implementing improvements as needed.
• Maintains and supports enterprise applications, ensuring minimal downtime and reliable operation.
• Coordinates application access, permissions, and configuration changes in accordance with security standards.
• Reviews and maintains application workflows to ensure alignment with operational requirements.
• Designs, develops, and maintains integrations between software applications to enable secure and accurate data flow.
• Tests integrations, updates, and enhancements to validate functionality, data accuracy, and system stability.
• Works with REST APIs, webhooks, and related integration technologies to streamline operations and data synchronization.
• Develops, customizes, and maintains reports and dashboards to support operational and strategic decision-making.
• Monitors system logs, alerts, and data flows to proactively identify and address potential issues.
• Plans, coordinates, and executes software updates, upgrades, and deployments.
• Coordinates with software vendors for updates, patches, troubleshooting, and performance optimization. Partners with internal stakeholders to support application functionality and continuous improvement.
• Provides escalated application support to IT Help Desk staff and end users as needed.
• Participates in special projects, including application enhancements, integrations, and IT infrastructure improvements.
• Documents system configurations, integrations, processes, and support procedures.
• Ensures compliance with data security, confidentiality, and ethical standards in all system access and work performed.
• Supports data integrity by validating inputs, outputs, and synchronization across integrated systems.
• Other duties as assigned.

QUALIFICATIONS:

• Associate’s degree in information technology, Computer Science, or a related field. Bachelor’s degree preferred.
• 4 years of experience supporting enterprise applications and integrations, including working with REST APIs, webhooks, and scripting languages such as PowerShell, Python, or Bash.
• Proficiency in SQL, Power BI, or similar reporting tools.
• Certifications such as ITIL, Microsoft Certified: Power BI Data Analyst Associate, or equivalent preferred.
• Familiarity with cloud-based application deployments and integrations.
• Demonstrated ability to independently analyze complex issues, exercise sound judgment, and develop effective solutions while managing competing priorities.
• Proven ability to work autonomously with accountability and ownership for assigned systems, integrations, and outcomes.
• Strong ability to communicate technical concepts clearly and collaborate effectively with internal stakeholders and external vendors.
• Demonstrated professionalism with a commitment to confidentiality, data security, and ethical standards.
• Valid Texas driver's license and insurable driving record.
• Must not have been excluded by the OIG to participate in federally funded healthcare programs.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Must be able to lift and carry up to 50 lbs.
• Occasionally climbing ladders, crouching, and working in tight spaces (e.g., vehicle interiors, ceilings).
• Frequent use of hand and power tools.
• Extended periods of standing, walking, or driving.

WORKING CONDITIONS:

• Office and server room environments at headquarters.
• Occasional after-hours or weekend work may be required for projects or emergencies.
• Exposure to outdoor elements, active public safety facilities, and vehicle interiors.

HCESD11 is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, HCESD11 will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Furthermore, HCESD11 has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and HCESD11 reserves the right to change this position description and/or assign tasks for the employee to perform, as HCESD11 may deem appropriate.