Manager, Customer Success - Property at Jobgether – United States

Manager, Customer Success - Property

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success Property in United States.This role leads and develops a team of Customer Success Managers to deliver consistent, high-impact outcomes for customers operating within the multifamily property management space. You will set clear expectations, reinforce best practices, and ensure customers realize measurable value through strong adoption and retention. Operating in a fast-paced, collaborative environment, you will guide complex customer motions, including large portfolios, regulatory considerations, and organizational change. The position blends people leadership with strategic execution across the customer lifecycle. You will partner closely with cross-functional teams to resolve issues efficiently and scale repeatable success. This is an opportunity to shape customer experience at scale while building a high-performing team.Accountabilities

• Manage, coach, and develop a team of Customer Success Managers, providing clear goals, regular feedback, and operational guidance to ensure consistent performance.
• Monitor and improve team KPIs related to customer health, adoption, engagement, retention, and satisfaction across property-focused accounts.
• Support the creation and execution of customer success plans that drive outcomes, mitigate risk, and expand long-term value.
• Guide teams in managing complex, high-volume multifamily property accounts, including navigating portfolio changes, M&A activity, and evolving regulations.
• Ensure strong, multi-threaded customer relationships where CSMs act as trusted advisors to key stakeholders.
• Partner cross-functionally with sales, implementation, support, and product teams to deliver a cohesive end-to-end customer experience.
• Assist with customer escalations by coordinating internal teams, aligning priorities, and driving timely resolution.

Requirements

• 35+ years of Customer Success experience, with 12 years in a people management or team lead capacity.
• Hands-on experience working with or within the multifamily property management industry and managing large, complex customer relationships.
• Strong analytical, organizational, and problem-solving skills with the ability to translate data into action.
• Proven ability to collaborate cross-functionally and influence outcomes without direct authority.
• Excellent interpersonal, coaching, and consultative communication skills.
• Track record of developing team performance and driving consistent customer outcomes.
• Comfort working in a fully remote environment and adapting to evolving business needs.

Benefits

• Competitive base salary range of USD 100,000130,000, plus bonuses or commission.
• Comprehensive healthcare coverage, including medical, dental, and vision plans.
• 401(k) plan with employer match.
• Flexible, fully remote work environment within the United States.
• Flexible paid time off, paid holidays, and quarterly wellness days.
• Wellness incentives and employee engagement programs.
• Ongoing opportunities for professional growth and career development.

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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