Customer Success Manager - Public Sector at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager - Public Sector in the United States.

This role offers the opportunity to manage and grow a portfolio of public sector accounts, serving as a trusted partner to ensure customers achieve maximum value from software solutions. You will work closely with internal teams across pre-sales, technical support, and commercial functions to drive adoption, retention, and expansion. The position involves building deep relationships with government agencies and public sector organizations, understanding their workflows, and proactively addressing challenges. You will lead customer onboarding, develop success plans, and deliver impactful presentations and demos. The role emphasizes customer advocacy, strategic account management, and identifying opportunities to expand services. This is a fully remote position that requires flexibility for travel and engagement across North America. You will have a direct impact on customer satisfaction, renewal rates, and long-term growth in the public sector.

• Establish trusted partnerships with North America public sector customers, serving as the main point of contact for account management and engagement.

• Understand customer business objectives, technical workflows, and use cases to ensure rapid value realization and successful adoption of software solutions.

• Develop and execute customer success plans with clear goals, milestones, and activation strategies.

• Lead onboarding activities, including user account setup, one-on-one training, and ongoing support.

• Monitor customer usage, satisfaction, and engagement, addressing challenges proactively and coordinating with cross-functional teams for resolution.

• Collaborate with renewal managers to ensure timely execution of contracts, renewals, and retention initiatives.

• Identify opportunities for account expansion through cross-selling and upselling, and advocate for customer needs to inform product development and strategy.

• Contribute to the creation of playbooks, self-service content, and training modules to standardize best practices and support customer education.

Requirements:

• Minimum of 3 years’ experience in Customer Success, Account Management, or Partnership Management roles.

• Experience with software-as-a-service (SaaS) solutions.

• Familiarity with public sector agencies, particularly in transportation, mobility, or safety, is desirable.

• Strong communication skills, with the ability to tailor messaging to different audiences and clearly articulate solutions and benefits.

• Demonstrated ability to manage multiple accounts, prioritize tasks, and drive outcomes independently.

• Proven skills in building relationships, problem-solving, and delivering presentations or demos.

• Nice to have: graphic design skills, Spanish language proficiency.

Benefits:

• Competitive base salary with performance-based incentives.

• Comprehensive health, dental, and vision coverage.

• 401(k) plan with employer contribution and matching.

• Flexible, fully remote work environment with travel as needed for customer engagement.

• Unlimited vacation policy to support work-life balance.

• Opportunities to work with innovative technology and make a meaningful impact on public sector mobility solutions.

• Professional development and cross-functional collaboration in a high-growth, purpose-driven environment.