Customer Experience Representative at Plaskolite Inc – Columbus, Ohio

JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE
DEPARTMENT: CUSTOMER EXPERIENCE
REPORTS TO: CUSTOMER EXPERIENCE TEAM MANAGER
WAGE: SALARIED, EXEMPT
WORK HOURS: FULL-TIME, M-F, 8-5

ESSENTIAL TASKS AND RESPONSIBILITIES:

• Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
• Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders
• Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
• Utilize customer relationship management (CRM) or other database to record activities and research product information
• Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction
• Receive and process orders for materials and merchandise
• Research and resolve customer issues
• Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays
• Complete all other duties and projects as assigned

JOB SPECIFICATIONS:

• Two-year degree or a minimum of two years’ experience in customer service, inside sales or related field required
• Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
• Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus
• Calm and empathetic demeanor when dealing with demanding customers
• General typing skills, along with previous PC and Microsoft Office experience
• Superior verbal and written communication skills
• Ability to organize, prioritize, and work within established deadlines
• Willingness to work overtime when necessary or required
• Business math skills needed to perform daily tasks
• Ability to multi-task, and work independently and as a team
• Willingness to travel when necessary

AVAILABLE BENEFITS:

• Sign-On Bonus
• Health Insurance 401(k) and Employer Contribution
• Paid time off
• Paid Holidays
• Dental Insurance
• Vision Insurance
• Life Insurance
• Employee discount program
• Tuition reimbursement
• Voluntary Life Insurance

About Plaskolite
PLASKOLITE is a global leader in manufacturing of engineering thermoplastics, including Acrylic, Polycarbonate, ABS, Olefin and PETG Sheet, Extruded Profiles and PMMA Polymers. Founded in 1950, by Donald Dunn and family, PLASKOLITE has a reputation for providing the highest quality products in the industry. Our innovative thermoplastic solutions are used in a wide variety of applications, including glazing, safety shields, lighting, signs and point-of-purchase displays. Headquartered in Columbus, Ohio, with manufacturing facilities throughout North America and Europe, Plaskolite delivers superior thermoplastic sheet, profiles, and polymers to the world thru long-lasting customer relationships and hands-on customer service.
PLASKOLITE is committed to providing equal employment opportunities to qualified individuals with disabilities. If requested, the Company will provide reasonable accommodation to otherwise qualified individuals where appropriate to allow the ++individual to perform the essential functions of the job, so long as doing so does not create an undue hardship on the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.