Foodservice Supervisor at Metz Culinary Management – Uncasville, Connecticut

Job Title: Assistant Manager Chick-fil-ALocation: Chick-fil-A Mohegan SunSalary: $18.50 (based on experience)
Join our amazing team at Chick-fil-A Mohegan Sun! We offer flexible scheduling, a fun and fast paced setting
with opportunity for advancement!Metz Culinary Management is growing. In partnership with Chick-fil-A in the Mohegan Sun Resort, we have an opening for an Assistant Manager/Supervisor with experience in a retail, fast-food setting who shares our passion for Food and Service. The Management Team Member leads the day-to-day operations, driving results through establishing vision, team development, customer experience, sales and brand growth, and financial return. Duties & Responsibilities:· Operations Management Experience· Food Safety Knowledge · Quality Management· Staffing, Employee Training and Management · Guest Experience Management· Cost control· Ordering, Stock Rotation· Cleanliness, safety, and maintenance management· Ongoing Management Training· Conduct pre-shift huddles· Frequently interacts with Guests to ensure they receive the Chick-fil-Hospitality experience; follows up on any issues and complaints they may have.· Maintain an accurate and up-to-date staffing plan for department staffing needs.· Staff, train, and develop hourly Team Members through ongoing feedback and coaching, establishing performance expectations, and conducting performance reviews regularly.· Ensures all newly hired Team Members follow and complete their appropriate training plan, including required paper and electronic paperwork· Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).· Prepares schedules and ensures that their team is staffed for all shifts.· Prepare end-of-shift reports.· Directly supervise Team Members, coaching, correcting behaviors as needed, and providing recognition to improve performance continuously.· When acting as Manager on duty, oversee the restaurant’s operations and conduct root cause analysis to guarantee operational efficiency and an excellent Guest experience.· Ensure great food is served to every Guest by managing all Team Members.

Metz Culinary Management is growing and we have openings for a Rock Star Food Service Supervisor who shares our passion for Food and Service in a busy setting. We are seeking a polished and professional identity and winning attitude from an Experienced Food Service Supervisor with a background in Café Management, Retail Sales, Kitchen Operations, and Guest Services.

Requirements:

• Experience in commercial/institution dining such as school or healthcare facility
• SERV Safe Certification
• Employee Management experience including Scheduling, Disciplinary Measures and Employee Recognition Programs
• Record Keeping and Budget Management
• Create and Submit Reports

Responsibilities:

• Develop and maintain working rapport with residents, patients and community
• Ensure complaints, suggestions and public relations are priority functions
• Support GM in communications with Client Contracts and all Departments
• Maintain Safe and Sanitary working environment
• Train Staff and ensure continuing training for all employees
• Perform any other tasks as requested by GM

Metz Culinary Management is a FAMILY-DRIVEN company that collaborates with its partners to deliver RESTAURANT-INSPIRED hospitality to each and every guest.