Assistant Customer Service Manager at Budget Car Rental – Grand Island, Nebraska

Budget has an opening for an assistant manager to supervise operations at the Grand Island Airport. The position would be helping our Manager lead a team of customer service and sales agents to take care of our clients. This position is eligible for commission and is expected to earn up to $20/HR. Benefits are offered with PTO, Sick time, Medical, Dental, Vision, Life Insurance, 401K Matching, Paid Holidays, and Holiday Pay.

This schedule requires open availability for weekends and evenings.

Job Duties

Greet customers and finalize reservations

Address customer inquiries, such as explanation of charges, vehicle damages, directions, etc.

Inspect incoming vehicles for new damage
Report damages to on-duty supervisor
Scan returning vehicles back into system
Provide computerized receipts to customer
Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
Support a team environment by assisting other agents and/or other areas when needed

Perform rental agreement and refueling audits

File paperwork

Perform Inventory counts

Perform vehicle exchanges and extensions

High School Diploma or equivalent

1 year of customer service experience

1 year of leadership or supervisory experience

Professional communication skills

Problem resolution experience

Minimum age of 18

Valid driver's license

Clean driving record