Customer Service Representative at Reynolds Services Inc – Greenville, Pennsylvania

Position Summary: Provide Customer Service support to the organization and Sales Department by overseeing every aspect of the customer order from receipt to shipment.

Qualifications: Prior Customer Service experience in a Business environment is preferred

Primary Duties:

• Receives, processes and verifies the accuracy of customer purchase orders.
• Provides customers with order status updates and shipping information in a timely manner on a regular basis.
• Provides finished goods, inventories, tolling inventories and other customer reports as requested.
• Effectively contributes to the organization’s overall Sales and Profit Margin goals.
• Builds and maintains strong customer relationships by providing excellent customer service to every customer.
• Responds to customer inquiries and requests in a timely manner.
• Works with members of the organization to resolve problems, facilitate solutions and enhance customer service opportunities.
• Provides support to other department members in the performance of job duties as needed.
• Is able to function in a hybrid position as needed and manage responsibilities across multiple functions within our organization.
• Other duties/responsibilities as assigned.

Knowledge, Skills and Abilities:

• Ability to work both independently and collaboratively within a team environment
• Ability to work with all levels of personnel
• Possesses excellent organizational, prioritization and interpersonal skills
• Possesses excellent attention to detail
• Familiar with Microsoft Word, Excel, and Filemaker
• Exercises problem solving skills to handle difficult and/or unusual situations

Work Conditions and Travel Requirements:

• Minimal travel requirements as needed
• Office environment with use of standard office equipment