Customer Experience Database Analyst at LifeNet Health – Virginia Beach, Virginia

AT LIFENET HEALTH, YOU ARE THE ADVANTAGE

Every day, YOU help us to save lives, restore health, and bring hope to patients and families around the world. At LifeNet Health, we cultivate growth, innovation, and collaboration, where your contributions drive solutions that benefit humanity.

Together, we are united by a mission greater than ourselves, a purpose rooted in healing.

ABOUT THIS JOB
Location: Virginia Beach, VA (on-site)

Department: Global Customer Experience

Schedule: Monday Friday, 8:15 a.m. 5:00 p.m. (ET)

Clinical Status: Non- Clinical

HOW YOULL MAKE AN IMPACT
The Customer Experience Database Analyst is responsible for entering and maintaining accurate customer master database information. Provides a professional customer experience and technical support to internal stakeholders.

Your work will have purpose every single day, contributing directly to life-changing outcomes.

WHAT YOULL DO

• Database Management: Performs SAP Customer Master Changes in the customer database. Creates master load sheets & imports in SAP. Performs mass updates to the database and makes configuration changes and performs customer account updates as required.
• Territory Management: Develops & maintains sales territory master database updates the customer master database with territory changes; adds new accounts as requested. Updates business partner relationships in the customer master and the territory master databases.
• Audits and Metrics: Conducts pricing audits for special fee and list prices identifying errors before pricing is entered as well as correcting previous errors. Produces Customer Experience metrics reports as required.

WHAT YOULL BRING
Minimum Requirements:

• High school diploma or GED
• Three (3) years of experience with SAP database management or another ERP system.

Preferred Experience/Skills/Certifications:

• Associates degree in Business or a related field.
• One (1) year of LifeNet Health Customer Experience call center experience.

Key Knowledge, Skills, & Abilities:

• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft suite.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate effectively and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on-time delivery.

Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependences and potential risks/ pitfalls.
WHY JOIN LIFENET HEALTH

When you join LifeNet Health, you're not just taking a job, youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. Youll be part of a workplace that values authenticity, collaboration, and the drive to make a difference.

We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.

Heres how we support YOU:

• Affordable Medical, Dental, and Vision Coverage- Comprehensive care that wont break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position, tenure, and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard + 2 floating)
• Flexible Work Program- For approved roles, how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate, dedicated professionals.
  

Note: All benefits are subject to eligibility requirements and may be modified at any time, with or without notice, unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $18.51 to $24.68 hourly

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $18.51 hourly (entry level qualifications) to $24.68 hourly (experienced in this role). Actual compensation may be higher based on the successful candidates knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

As part of our commitment to safety, we maintain a drug-free workplace and conduct pre-employment substance abuse screening.