Customer Care Representative – Travel & Hospitality at Destination Knot – Baltimore, Maryland

Job Title: Customer Care Representative Travel & Hospitality

Job Type: Flexible Schedule | Remote Work

Destination Knot is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. Were committed to delivering excellent customer service and helping travelers create unforgettable experiences around the world.

Destination Knot is looking for friendly, detail-oriented individuals to join our team as Customer Care Representative Travel & Hospitality focused on hotel bookings. In this remote role, you will assist clients with researching, planning, and securing hotel accommodations that fit their preferences and needs. This position is ideal for those who enjoy helping people, love travel, and thrive in a virtual work environment.

Comprehensive training and ongoing support are provided to help you succeed.

Assist clients in selecting and booking hotel accommodations

Provide accurate information on hotel amenities, pricing, and availability

Respond promptly and professionally to client inquiries via phone, email, or online chat

Maintain detailed and accurate records of client interactions and bookings

Collaborate with team members to ensure seamless client experiences

Stay updated on hotel offerings, travel trends, and industry changes

Attend virtual training sessions and team meetings

Strong communication and customer service skills

Friendly, professional demeanor and positive attitude

Comfortable working independently and managing time effectively

Basic computer skills and a reliable internet connection

Interest in travel and helping clients plan memorable stays

Previous experience in customer service, hospitality, or sales is a plus but not required

Flexible, remote work environment

Full training and access to industry resources and tools

Supportive team culture and mentorship

Income-earning possibilities based on performance

Exclusive travel discounts and perks through industry partners

Personal and professional development opportunities