Warranty Coordinator at Motor Services Hugo Stamp Inc. Parent Company – Kent, Washington

(Please Read First) Application Instructions: To be considered for this position, please follow these two steps:

1. Complete the Culture Index Assessment – Copy and paste the following link into your web browser: https://go.cultureindex.com/p/2yXQ3i9nBc4wuDn26i35
2. Submit Your Application – Click the "Apply" button at the end of this job description to officially apply for the role.

Your application will only be reviewed if BOTH steps are completed.

Job Title: Warranty Coordinator

Location: Kent, WA

Travel: up to 25%

Department: Field Service Operations

Reports To: Manager, Warranty Operations

Employment Type: Full-Time

Compensation: $31.00 – $36.00 per hour (based on experience)

MSHS and Pacific Power Group (PPG) are seeking a highly analytical, detail-driven Warranty Coordinator who thrives in a structured yet fast-paced service environment and takes ownership of results.

This role is ideal for someone who communicates in a factual, direct, and straightforward manner, enjoys solving discrepancies, and can confidently manage shifting priorities, deadlines, and multiple manufacturers across multiple branch locations.

You will serve as the subject matter expert on warranty policies and processes — driving accuracy, maximizing recoveries, and ensuring branches execute warranty claims correctly the first time.

Who You Are:

• Analytical and precise – You enjoy digging into documentation, reconciling discrepancies, and ensuring accuracy.
• Direct and solution-focused – Your communication is clear, professional, and to the point.
• Detail-driven – You can spend extended periods focused on documentation and data entry without sacrificing quality.
• Structured and systematic – You work best within established processes and consistent workflows.
• Mentally resilient – You maintain focus and stamina during interruptions, deadlines, and high interaction levels.
• Adaptable under pressure – You respond positively to changing priorities while maintaining compliance and accuracy.
• Collaborative yet self-directed – You are comfortable working independently but can step into a more outgoing, collaborative role when needed.
  

This role requires someone who can operate with both intensity and discipline — driving results while respecting structured warranty procedures and compliance standards.

What You’ll Do:

• Open, track, and manage warranty orders for vendor.
• Confirm eligibility, secure special authorizations, and process claim credits.
• Investigate variances, reconcile rejected or reduced claims, and collaborate with Service Managers to resubmit and recover lost revenue.
• Plan and manage complex or recurring warranty initiatives to increase correct execution.

• Prepare, track, and communicate branch-level KPIs (Last labor reporting, aging, recoveries, efficiency, profitability).
• Analyze warranty trends and provide actionable recommendations.
• Maintain accurate, audit-ready records of all warranty transactions.

• Act as subject matter expert on manufacturer warranty policies.
• Audit repair order documentation for compliance and accuracy.
• Ensure branches maximize claim recovery while adhering to guidelines.
• Support manufacturer warranty audits and assist with branch training.
• Provide Accounting with required documentation for credits and payments.

• Coordinate warranty part return requests and instructions.
• Oversee documentation and policy compliance for returns.
• Serve as the point of contact for internal and dealer warranty inquiries.

Required Knowledge, Skills & Abilities:

• Fundamental understanding of manufacturer warranty programs.
• Ability to work within company business systems, applications, and manufacturer portals.
• Strong interpersonal, organizational, and time management skills.
• Responsible and professional with a strong work ethic, integrity, and reliability.
• Positive attitude with the ability to collaborate across departments.
• Excellent attention to detail and data entry accuracy.
• Excellent written and verbal communication skills, including phone etiquette and professional customer service.
• Intermediate proficiency with computer programs and Microsoft Office (Word and Excel).
• Basic understanding of accounting functions.
  

Experience & Education Requirements:

• High school diploma or General Education Degree (GED).
• 5+ years of experience filing and administering warranty claims or administrative related experience.
  

What Success Looks Like:

• Claims are processed accurately and on time.
• Warranty recoveries are maximized.
• Branches consistently follow warranty guidelines.
• Reporting is reliable, actionable, and audit-ready.
• Vendor credits are tracked and received properly.
• Warranty processes continuously improve.
  

Benefits:

We offer a competitive benefits package designed to support you and your family, including:

• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (PTO) and paid holidays
• Life and Disability insurance
• Employee Assistance Program
• Opportunities for professional growth and development

Complete the Culture Index Assessment – Copy and paste the following link into your web browser:

https://go.cultureindex.com/p/2yXQ3i9nBc4wuDn26i35

Equal Opportunity Employer MSHS PPG is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Drug-Free Workplace MSHS PPG is a Drug-Free Workplace. All offers of employment are contingent on successful completion of a drug and alcohol screening, which may include testing for marijuana in compliance with applicable federal regulations and relevant state labor laws.