EZ-CAP Technician at Astiva Health – Orange, California

About Us:

Astiva Health, Inc. is a Medicare and HMO healthcare organization committed to delivering accessible, affordable, and high-quality care while improving outcomes for the diverse communities we serve. Through innovation, collaboration, and a strong focus on member-centered care, we strive to make a meaningful, lasting impact on healthcare delivery.

SUMMARY: The EZ-CAP Technician I provides operational and administrative support for EZ-CAP, EZ-NET, and EZ-CARE systems, focusing on user access, data updates, request intake, and task tracking under established procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Manages, tracks, and prioritizes inbound EZ-CAP support and project emails according to established procedures.
• Maintains staffing logs and workload reporting based on inbound email activity.
• Creates, updates, disables, and resets EZ-CAP, EZ-NET, and EZ-CARE user accounts per approved requests.
• Updates user access rights in accordance with security policies.
• Configures provider and vendor profiles using documented procedures.
• Updates member records in EZ-CAP per policy guidelines.
• Creates health plan records and benefit options using approved templates.
• Logs, tracks, and assigns all project and configuration requests.
• Provides administrative and operational team support.
• Gathers data and documentation for project and configuration work.
• Supports meeting scheduling, minutes, and action-item tracking.
• Maintains organized tracking and documentation records.
• Escalates complex issues to senior staff.
• Performs other duties as assigned.

OTHER SKILLS and ABILITIES:

• Ability to learn quickly and follow new procedures and workflows.
• Team-oriented with strong attention to accuracy and documentation.
• Entry-level problem-solving skills with appropriate escalation.
• Able to communicate basic technical information effectively.

BENEFITS:

• 401(k)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Paid Time Off
• Free catered lunches

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in healthcare, IT, or related field required.
• 1 year of experience in Managed Care or healthcare-related environment.
• EZ-CAP knowledge preferred but not required.
• Basic understanding of healthcare or system workflows.
• Strong communication and customer service skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to follow documented procedures and manage tasks in a fast-paced environment.