Patient Services Support Coordinator at Archon Business Group – Marysville, California

Position Summary

The Patient Services Support Coordinator is responsible for managing incoming referrals

from start to finish for assigned offices, ensuring appropriate documentation, scheduling,

and follow-through. This role is accountable for tracking referral status and producing both

weekly and monthly reports of referrals received, scheduled, and pending. In addition, the

Coordinator supports patient recall processes by contacting patients, scheduling

appointments, and maintaining accurate records. The role also provides assistance with

scanning patient registration forms when needed to support the front desk and serves as a

float resource for Patient Services Representatives (PSRs) or Technicians when coverage is

required within the region.

Essential Duties and Responsibilities

• Manage and track all incoming referrals for assigned offices, ensuring timely and

accurate processing.

• Collaborate with rural clinics to manage incoming referrals for assigned offices.
• Generate and distribute weekly and monthly referral reports (received, scheduled,

pending).

• Obtain, verify, and update patient information in the EMR.
• Provide support services to patients and medical staff, ensuring efficient workflow

and communication.

• Support recall workflows, including pulling recall lists, contacting patients, and

scheduling appointments.

• Provide scanning support for patient registration forms when needed to assist the

front desk.

• Follow applicable scheduling protocols and insurance/eligibility guidelines.
• Maintain the strictest confidentiality in handling patient information (HIPAA

compliance).

• Serve as float support for PSRs or Technicians in the region as needed.
• Collaborate with patient services and clinical staff to maintain smooth operations.

Other Duties

This job description is not intended to be all-inclusive. Duties, responsibilities, and

activities may change or be assigned at any time with or without notice.

Qualifications

Education & Experience:

• High school diploma or equivalent required; associate degree or higher preferred.
• Minimum of 2 years of experience in a healthcare, medical office, or administrative

support role.

• Familiarity with EMR systems and medical referral workflows preferred.
• Excellent interpersonal skills with a professional and compassionate demeanor.
• Demonstrated initiative, flexibility, and ability to adapt in a dynamic clinical setting.

Skills & Abilities:

• Strong attention to detail with excellent organizational and time management skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Effective verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and EMR systems.
• Customer-service oriented with a compassionate and professional demeanor.
• Ability to work both independently and collaboratively within a team.

Physical Requirements & Working Conditions

Environment:

• Primarily a temperature-controlled office or clinic setting.

Physical Demands:

• Prolonged periods of standing, walking, sitting, and computer use.
• Bending, stooping, stretching, kneeling, and reaching may be required.
• Manual dexterity to operate clinical and office equipment (keyboard, mouse,

scanners, etc.).

• Normal range of vision and hearing for communication and document handling.
• Occasional lifting of supplies, records, or boxes up to 30 pounds.

Essential Physical Tasks:

• Sight – Reading documents and digital displays.
• Smell – Detecting environmental hazards (e.g., smoke).
• Hearing – Phone, video, and in-person communication.
• Touch – Operating office and clinical tools.
• Mobility – Walking, sitting, climbing, kneeling, and lifting as needed throughout the shift.